Manager, Operations

Certus Pest Inc•Venice, FL

About The Position

Oversee and drive operational excellence by ensuring service teams deliver high-quality pest control solutions, meet production goals, and provide exceptional customer experiences. This role exists to ensure technicians are scheduled, supported, and equipped to meet customer demand, while maintaining compliance, safety, and operational efficiency..

Requirements

High School diploma or equivalent with 5 years of proven driving experience.
Minimum of 5 years’ experience in service industry or service management.
Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.

Nice To Haves

General Household Pest and Rodent Control License or Pest Control Operator Certification.
Experience in multi-state, high-growth, or field-based environments.
Advanced knowledge of pest control industry practices, safety, and compliance.

Responsibilities

Lead daily service operations to ensure safe, compliant, and efficient execution of routes and services.
Provide field leadership by directing technicians, conducting ride-alongs, and inspecting work quality.
Support sales team in achieving monthly and quarterly sales targets.
Manage operational performance, including production targets, inventory, and cost controls.
Resolve escalated customer issues and ensure timely, effective follow-up.
Support recruiting, onboarding, and training of service professionals.
Partner with branch leadership on employee relations, performance management, and attendance.
Ensure fleet, equipment, and tools are maintained in safe, operational condition.
Oversee payroll accuracy, expense controls, and adherence to pricing and sales guidelines.
Ensure compliance with all state, federal, and company policies and regulations.