Manager, Operations

Thermo Fisher Scientific•Morrisville, NC

30d•Onsite

About The Position

Join us as a Manager Operations – And lead our medical information operations team, oversee the development and dissemination of accurate medical and drug information, ensure compliance with regulatory standards, and support effective communication with healthcare professionals and stakeholders. At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future. What You’ll Do: May supervise program staff providing medical/clinical information, utilizing medical/clinical background to participate in, manage, and conduct quality review of medical/clinical work. Oversee and/or complete development of client reports and procedural documents. Maintain thorough program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoot program issues, monitor and ensure compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work. Act as liaison between the client, program management and staff for operational issues such as workflow processes, available resources Oversee all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum Act as a resource for front line staff for assistance with managing their scope of service. May function as the front-line healthcare professional agent to cover services including but not limited to answering medical/clinical inquiries (where applicable) and documenting contacts, adverse events and product complaints. Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approve courses of action on salary administration, hiring, corrective action, and terminations. Review and approve time records, expense reports, requests for leave, and overtime.

Requirements

Healthcare Degree (Bachelor's Degree in Pharmacy or Nursing. Or Associates Degree in Nursing with 2 years nursing experience)
Previous experience (comparable to 5+ years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience (comparable to at least 1 year).
Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. or MS.
In some cases a second language may be required.
Some programs may require a Pharm.D.
In most cases a license will be required.
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Manages experienced professionals and / or subordinate management who exercise latitude and independence in their assignments.
Often heads one or more sections or a small department.
Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, assisting subordinates with difficult inquiries or problems, interpreting and ensuring consistent application of organizational policies, and development and implementation of unit policies and procedures
Recommends employees for employment, discipline, termination; initiates and communicates a variety of personnel actions (e.g. performance and salary reviews, promotions, time off requests, timesheet and expense report approvals).
Strong leadership skills
Strong attention to detail and organizational skills
Effective verbal and written communication skills
Excellent problem solving and analytical skills
Demonstrated time management skills and multi-tasking skills
Strong interpersonal and decision-making skills
Ability to coach and train staff
Excellent language skills must be demonstrated if the position requires languages other than English
Ability to work in a team environment and/or independently as needed
Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
Able to work upright and stationary for typical working hours.
Ability to use and learn standard office equipment and technology with proficiency.
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
May require travel.

Responsibilities

Supervise program staff providing medical/clinical information, utilizing medical/clinical background to participate in, manage, and conduct quality review of medical/clinical work.
Oversee and/or complete development of client reports and procedural documents.
Maintain thorough program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoot program issues, monitor and ensure compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work.
Act as liaison between the client, program management and staff for operational issues such as workflow processes, available resources
Oversee all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum
Act as a resource for front line staff for assistance with managing their scope of service.
May function as the front-line healthcare professional agent to cover services including but not limited to answering medical/clinical inquiries (where applicable) and documenting contacts, adverse events and product complaints.
Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.
Approve courses of action on salary administration, hiring, corrective action, and terminations.
Review and approve time records, expense reports, requests for leave, and overtime.