(USA) Manager, Operations

Walmart • Bentonville, AR

3d • $70,000 - $130,000

About The Position

We are seeking a detail-oriented and collaborative Manager to support the Incident Response function for the Safety team within Walmart’s Last Mile Delivery (LMD) Trust & Safety (T&S) organization. This role is responsible for managing incident intake, triage, and coordination, collaborating with cross-functional teams, and contributing to prevention strategies. This role will also provide LMD support within the Global Security Operations Center (GSOC). The ideal candidate will have a strong background in incident response, operational safety, and stakeholder engagement. This role operates on a Wednesday through Sunday shift from 3:00 PM to 12:00 AM CST.

Requirements

• 4+ years of experience in incident response, operations, risk management, asset protection, security, or related fields.
• Strong analytical, organizational, and decision-making skills.
• Proficiency in tools such as Copilot, Excel, PowerPoint, and incident tracking systems.
• Excellent written and verbal communication skills.
• Ability to support multiple initiatives in a fast-paced environment.
• Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Nice To Haves

• Familiarity with incident response frameworks and GSOC operations.
• Experience working with cross-functional teams in high-exposure environments.
• Demonstrated ability to influence and collaborate with stakeholders.
• Supervising Associates
• Masters: Economics
• Project Management - Project Management Professional - Certification

Responsibilities

• Manage responses to critical incidents, collaborating with multiple teams to monitor and address threats or hazards affecting LMD operations, our contracted drivers, store associates, and customers.
• Manage the intake and triage of safety and security incidents across LMD operations.
• Monitor data streams to validate incident categorization against established standards.
• Coordinate with internal teams to ensure timely and effective incident resolution.
• Deliver high-quality service for significant incidents and support documentation efforts.
• Support GSOC operations during incidents and activations.
• Collaborate with internal stakeholders to support prevention and response strategies.
• Analyze insights into strategic prevention recommendations and long-term safety planning.
• Participate in briefings with senior LMD and cross-functional leadership on critical incidents.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees