Manager, Operations

Ballast Investments, LLC•San Francisco, CA

13d•Onsite

About The Position

Brick and Timber (the “Company”) is seeking a Manager, Operations to support our rapidly growing team. The Manager, Operations is responsible for the overall operational performance, financial results, leasing revenue strategy, and team leadership of Parkmerced, a large-scale residential community, while also providing strategic oversight of portfolio-level leasing performance. This role serves as the on-site executive leader and primary liaison between ownership, corporate leadership, leasing, and site teams. The Manager drives operational excellence, occupancy growth, resident satisfaction, compliance adherence, and risk management while ensuring leasing performance aligns with company revenue objectives and asset strategy. This position blends property executive leadership with portfolio leasing oversight and requires strong financial acumen, cross-functional coordination, and data-driven decision making. The Company is a property management company focused upon managing residential apartment properties in the Bay Area. The Company seeks to attract and retain motivated real estate professionals who love the unique local Bay Area culture. At Brick + Timber, we think renters can experience San Francisco’s old-world charm without having to endure the 70's avocado fridge. We work hard to find historic apartment buildings in all the best San Francisco neighborhoods. Our architectural crew then carefully renovates each structure, restoring its unique characteristics, and builds modern amenities into the units. We believe living spaces should have integrity and are deeply committed to our tenants.

Requirements

8–12+ years of progressive property management, real estate operations, or portfolio leasing experience
5+ years in a senior leadership, General Manager, Regional Manager, or equivalent executive role
Experience managing large-scale residential, mixed-use, or master-planned communities strongly preferred
Demonstrated success in financial management, budgeting, and NOI optimization
Proven experience leading leasing teams and revenue strategy
Expertise with Yardi or similar property management and CRM platforms
Strong leadership, coaching, and conflict-resolution skills
Deep knowledge of Fair Housing laws, local housing regulations, and compliance standards
Bachelor’s degree in Business, Real Estate, or related field preferred

Nice To Haves

CPM, ARM, or equivalent designation is a plus

Responsibilities

Oversee day-to-day property operations across leasing, maintenance, resident services, security, and administrative functions
Ensure timely unit turns, work order completion, vendor responsiveness, and readiness to meet leasing demand
Conduct routine site inspections to maintain brand standards, cleanliness, safety, and curb appeal
Implement and enforce SOPs, playbooks, and service-level expectations across all departments
Coordinate cross-department initiatives including facilities projects, capital improvements, safety programs, and vendor management
Partner with maintenance leadership on preventative maintenance schedules and large-scale infrastructure planning
Prepare, review, and manage annual operating budgets and capital plans in partnership with Asset Management and Accounting
Analyze monthly financial statements, delinquency trends, rent collections, and KPI dashboards to drive corrective actions
Control expenses while maximizing revenue performance and NOI
Review and approve purchasing, vendor contracts, and capital expenditures within defined approval thresholds
Collaborate with Asset Management on long-term asset planning and repositioning strategies
Provide strategic leadership to on-site and centralized leasing teams
Set occupancy goals, pricing strategies, concessions, and marketing initiatives aligned with asset strategy
Monitor leasing velocity, lead-to-lease conversion, renewal performance, delinquency, and loss-to-lease metrics
Conduct quarterly market surveys and competitive analyses to inform pricing decisions
Partner with marketing and communications teams on campaigns, brand consistency, and digital presence
Ensure strong resident retention, renewal outreach, and reputation management across platforms
Lead, mentor, and develop on-site managers, leasing leaders, and department heads
Conduct performance evaluations and establish measurable development plans
Drive accountability, engagement, and succession planning across departments
Oversee hiring, onboarding, and training for site-level and leasing teams
Foster a performance-driven culture focused on measurable outcomes, service excellence, and cross-team collaboration
Serve as final escalation point for complex resident concerns and legal-sensitive issues
Champion service consistency and resident satisfaction initiatives
Partner with Communications, Legal, and Compliance teams when required
Monitor reputation management channels and service feedback trends
Ensure adherence to Fair Housing laws, local and state housing regulations, and internal company policies
Oversee safety standards, vendor compliance, insurance requirements, and risk-mitigation protocols
Partner with Legal and Executive leadership to address property-level legal matters, subsidy programs, and regulatory compliance
Maintain audit readiness for leasing files, applications, and screening procedures
Prepare and present quarterly business reviews and operational summaries to ownership and executive leadership
Maintain consistent communication between site teams, corporate departments, lenders, and external partners