Manager, Operations (Monday - Thursday)

The Vitamin Shoppe•Ashland, VA

2d•Onsite

About The Position

The Operations Manager (Monday - Thursday) is responsible for the operations of a specific process in a high volume, order fulfillment, multi-shift distribution center. Manage all functions to ensure timely, accurate product receipt, order fulfillment, and the organization of resources and processes. Manage processes to ensure compliance with company policies and procedures, continual process improvement and drive associate initiatives to create and promote an environment where associates are involved, empowered, and committed to the success of the Company thereby negating the need for third party representation.

Requirements

Bachelor’s Degree or equivalent combination of intellectual instruction and work experience
5+ years supervision in a high volume, multi-shift, order fulfillment warehouse/distribution center.
Knowledge of warehouse processes, practices and tools
Basic computer skills to include MS Word, Excel and Outlook
Demonstrated ability to develop and maintain positive associate relations including the handling of associates under high-stress situations
Able to multi-task with extreme attention to detail
Punctual, accountable, reliable and professional
Able to work independently and manage time effectively
Excellent interpersonal and communication skills both written and oral with the ability to communicate across vertical and horizontal lines
Good organization and follow-up skills
Be comfortable working with a multicultural staff.
A team player
Demonstrated analytical, problem-solving, and decision-making skills with the ability to drive results

Nice To Haves

Forklift Certification and Material Handling Equipment experience preferred

Responsibilities

Ensure the timeliness, quality and effectiveness of all processes performed within a given area of responsibility.
Review opportunities for continuous improvement of warehouse processes.
Identify key variables that influence the workflow process and develops and implements changes, enhancing workflow optimization.
Effectively manage associates, by creating and sharing a common vision and direction, and an understanding of the organization’s strategy.
Motivate associates to ensure that predetermined safety, quality, speed, and cost standards are achieved and exceeded.
Deliver results in support of the company’s strategy and expectations.
Ensure compliance with OSHA, EPA and any other relevant regulations.
Ensure safety and good housekeeping practices.
Prepare and submit daily and weekly reports including Timecards
Make decisions regarding daily manpower requirements based on volume.
Ensure uniform execution of policies and procedures.
Maintain good associate relations and adherence to policies and procedures, working with HR in the administration of company performance management processes as required.
Assure that machinery, equipment and facilities are properly maintained for efficient production.
Maintain daily contact with warehouse General Manager regarding issues or concerns.
Prepare, deliver, and administer performance appraisals for associates.
Assist and provide assistance to other warehouse operations departments to facilitate achievement of warehouse operations goals.
Establish performance goals for associates and department to support achievement of warehouse operations goals. Develop team communication to provide department performance updates.
Perform other duties as assigned.
Supervise the activities of Process Lead(s) and Warehouse Associates to include performance evaluation, coaching, and developing.