Manager, Operations - San Francisco, CA

Connections Health Solutions • San Francisco, CA

3d • $118,805 - $160,737 • Onsite

About The Position

If you’re passionate about making a meaningful impact, working in a mission-driven environment, and helping redefine behavioral health crisis care, we invite you to join us at Connections Health Solutions. Together, we’re saving lives and changing the face of behavioral health. We’re not just behavioral health people—we’re crisis people. When individuals need support now, we provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to the resources they need to continue their recovery. Founded by emergency room psychiatrists, our physician-led, data-driven model is backed by more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered critical crisis care to thousands of people during some of the most challenging moments of their lives. Our mission is simple and unwavering: providing immediate care to people in crisis and connecting them to long-term support within their community. Located in San Francisco’s South of Market neighborhood, the RESET Center provides an alternative destination for individuals who are found to be publicly intoxicated (due to alcohol and/or drugs) and would otherwise be transported to the emergency department or jail. In collaboration and partnership with local law enforcement and public health agencies, the RESET Center aims to effectively divert intoxicated individuals away from the criminal justice and/or healthcare systems to improve outcomes, reduce systemic burden, and support connection to needed resources within the community. The Manager of Operations is a full-time, exempt, onsite leader responsible for the day-to-day oversight of center operations to ensure a safe, supportive, and efficient environment for patients, visitors, and staff. This role provides direct leadership to clinical and non-clinical floor teams, supports coordination of patient care, ensures compliance with regulatory and organizational standards, and fosters strong working relationships with law enforcement partners, community agencies, and stakeholders. The Manager of Operations plays a critical role in ensuring operational excellence, safety, compassionate care delivery, and a culture grounded in trauma-informed, person-centered practices.

Requirements

• Bachelor's Degree in Nursing
• Unrestricted license as a Registered Nurse through California State Board of Nursing
• Minimum 5 years of behavioral health, substance disorder or other related healthcare experience
• 2-5 years of manager experience
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.

Nice To Haves

• Experience working in detox center, crisis stabilization, emergency psychiatric programs, or law enforcement-integrated environments highly desireable
• Demonstrated experience leading multidisciplinary teams in high acuity environments
• 3 or more years of manager experience

Responsibilities

• Manage and oversee daily floor operations, ensuring smooth functioning of patient intake, assessment, monitoring, treatment, and discharge processes.
• Monitor patient flow to ensure appropriate triage, timely access to care, and appropriate utilization of resources.
• Adjust staffing coverage in real time to meet patient volume, acuity, and center needs.
• Serve as the point of escalation for operational, staffing, and safety concerns during assigned shifts.
• Exercises independent judgment in coordinating workflows, resolving operational barriers, determining escalation needs, and deploying resources to ensure safe and efficient care delivery.
• Ensure adherence to organizational policies, clinical protocols, infection control standards, and regulatory requirements.
• Promote and enforce safety protocols, including risk mitigation, patient observation practices, and incident response.
• Conduct routine audits of equipment, environment of care, supplies, logs, and facility readiness to ensure compliance and readiness at all times.
• Participate in root cause analysis, incident review, and corrective action planning as needed.
• Support continuous improvement initiatives and performance metrics related to patient experience, safety, and operational efficiency.
• Provide direct leadership and supervision to all floor staff.
• Evaluates team performance, conducts coaching conversations, and recommends hiring, promotions, discipline, and termination decisions, ensuring alignment with policies and organizational standards.
• Provide coaching, feedback, and progressive discipline aligned to company policy when performance concerns arise.
• Foster a positive, supportive team culture grounded in compassion, accountability, and collaboration.
• Oversee coordination of care between multidisciplinary teams to ensure individuals receive timely and appropriate behavioral, medical, and supportive services.
• Support patient-centered practices that emphasize dignity, de-escalation, trauma-informed care, and recovery-focused approaches.
• May provide direct care intervention and support during periods of high volume, crisis escalation, or staffing need.
• Performs clinical or operational tasks only as necessary to maintain safety or service continuity; this role functions primarily in a managerial capacity.
• Maintain regular communication and positive working relationships with the San Francisco Sheriff’s Office and onsite law enforcement teams to ensure safety, collaboration, and shared understanding of protocols.
• Build and strengthen relationships with hospitals, community mental health providers, social service agencies, and other external partners to support coordination of care and successful patient transitions.
• Represent the center in operational meetings, community partnership discussions, and collaborative initiatives as needed.

Benefits

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees