Manager, Operations

Ann & Robert H. Lurie Children's Hospital of Chicago•Chicago, IL

3h•Hybrid

About The Position

This position collaborates closely with the Foundation Senior Leadership Team (SLT) and leaders across Foundation and Marketing/Communications to oversee the overall management of departmental operations. The position works cross-functionally with all Foundation teams and maintains strong partnerships with hospital departments to enhance operational efficiency and advance the Foundation’s mission. The position operates in a hybrid work environment, working in-office a minimum of 3 days/week. The Manager, Operations supports the business operations of the Foundation and is responsible for organizing, planning and leading key department projects and meetings, retail and other partnerships, and internal and customer service communications on behalf of the Foundation SLT. This position drives the department’s objectives, serves as manager of an administrative professional, oversees the work of collaborative administrative processes and ensures the leadership team’s priorities are met.

Requirements

Bachelor’s Degree in Business Administration or related field; 10+ years’ working with executive leaders in highly complex organizations.
Business or healthcare experience coordinating and improving workflows for executive leaders in a complex and fast changing environment.
Ability to effectively manage self and help executive and senior level leaders navigate through complex issues and decisions; driving alignment and resolving issues amongst senior level teams.
Proactive thinker; ability to anticipate and prepare ahead of need.
Must be detail oriented with the ability to successfully manage multiple, deadline driven priorities with minimal direction and accuracy.
Proven and effective leader of others; ability to set clear expectations, coach and develop others.
Excellent manager of processes and effectively manages time.
Exceptional oral and written communication skills.
Intermediate to advanced project management experience.
Adept in creating complex documents, presentations, spreadsheets, reports, and business correspondence.
Advanced organizational and time management skills with the ability to prioritize work.
Proficiency in Microsoft Word, Excel, and PowerPoint.

Nice To Haves

Microsoft Project experience a plus.

Responsibilities

Meets frequently with the executive leader to keep him/her abreast of key project developments and ensure synchronization of priorities and expectations.
Reviews a collective snapshot of all work in the various department under the executive leader, routinely prepared by lower-level administrative support.
Serves as liaison between the executive leader and direct reports and colleagues handling requests in an efficient and timely manner.
Serves as Project liaison to collect and report out on project milestones from other administrative roles throughout the team.
Attends internal and external meetings with or on behalf of the executive leader as appropriate to represent the function.
Oversees department budgets, approving expenditures and implementing budgetary adjustments as appropriate and necessary.
Lead and facilitate key departmental projects and initiatives, ensuring the timely execution and quality of results and serves on or leads “Committees” and “Councils”.
Designs, monitors and improves processes for executive leader(s). Collaborates with staff to define, document and maintain clear, well-defined processes.
Conduct research to prepare briefs, presentations, and documents as well as performing analysis in support of key deliverables.
Serves as a confidante to the executive, managing all information with discretion and confidentiality.
Oversees the work of other administrative professional and/or key projects/programs under the department(s) of the executive.
Managing events on and off site. Coordinating logistics for venues, management of vendors, conference room selection, catering, AV, and telecom needs etc. meeting budget and schedule expectations.
Producing correspondences, reports and presentations that adhere to branding and marketing guidelines.
Ensuring meeting materials, agendas, and meeting notes are developed and distributed.
Coordinating executive’s travel, creating itineraries for client/candidate visits and/or event speakers/participants.

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits:
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program