Manager, Operations

Cass Information Systems•Columbus, OH

16h

About The Position

The Manager, Operations is responsible for various operational functions for the business unit. The Manager is responsible for the administration of personnel and department activities, controlling expenses, and ensuring processing meets the quality and production standards of the company. Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, facilities and other operations. Disbursing over $94 billion annually on behalf of clients, and with total assets in excess of $2.4 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®.

Requirements

Effective leadership, motivational and coaching ability in a fast-paced and high demand environment.
The ability to manage multiple tasks and relationships simultaneously.
Enthusiasm for forming and maintaining relationships between various teams to foster communication and collaboration.
Strong and well-developed interpersonal and persuasiveness skills with ability to communicate, orally and in writing with all levels of an organization.
Well organized with strong time management skills.
Effective presentation skills and ability to lead internal meetings and presentations.
Demonstrated ability to build strong, positive client relationships and develop effective working relationships with other departments within the Cass organization.
Ability to coordinate the work of others and communicate results effectively with the team.
Intermediate proficiency in Microsoft Office products (including Word, Excel, Outlook, and SharePoint).
A bachelor’s degree in business or related field, or equivalent work experience.
3-5 years of leadership experience, with at least 3 years of experience managing multiple operations support focused teams.

Nice To Haves

3-5 years of experience supporting the oversight of quality standards in a business process outsourcing environment preferred.

Responsibilities

Develops key metrics, service level agreement (SLA) deliverables, and reporting needed to monitor the performance of the teams.
Performs all management responsibilities in accordance with Cass policies and procedures, including but not limited to, department leadership, training, and performance management.
Achieves training and quality assurance, operational, and regulatory objectives, by contributing information and analysis to strategic plans and reviews, preparing and completing action plans; implements production, quality, and customer service standards; identifies and resolves problems through root cause analysis activities; completes audits; determines system improvements and implements changes.
Ensures work is processed in a timely manner with consistent flow and delays are quickly communicated to leadership for proper resolution.
Develops and maintains processing standards, which includes regular reporting of results to leadership.
Maintains and controls all reporting, shipping, scanning and delivery services.
Develops, reviews, maintains, and implements procedures and programs to control costs.
Reviews all customer requests, evaluating their feasibility and associated cost.
Oversees the management of the department functions to ensure timely and accurate handling of invoice processing while meeting the required SLAs of business unit.
Leads all technical support and adjustments of scanning services to improve the timeliness of invoice handling and overall productivity.
Manages documentation integrity for production of internal and customer reports.
Manages the maintenance of the mailroom equipment and service agreements.
Oversees report review and shipping procedures to ensure data accuracy and timely delivery of customer reports.
Collaborates with other departments to ensure client account implementation, as relates to managed departments, is efficient and sustainable.
Performs other duties as needed or assigned.