Manager Operations (Waste Industry)

Lakeshore Recycling Systems•Niles, MI

About The Position

The Operations Manager leads and drives operational efficiencies and deliver expected results in the areas of safety, quality, delivery, cost, and cash. This role builds operational talent, addresses key operational performance challenges, and implements sustainable standard practices. The Operations Manager should be comfortable multitasking and working cross-functionally with different business units.

Requirements

3-5 years of experience as Operations manager and/or Supervisor
Ability to multi-task
Strong organizational, written, and verbal communication skills
Must be a self-starter and have a high level of accountability
Upbeat and energized to complete tasks with a positive attitude
Must work well under pressure and have a strong attention to detail
Must be willing to learn and practice all safety procedures as safety is our highest value
Excellent Microsoft Word, Excel, Power Point & Outlook skills

Responsibilities

Demonstrate a commitment to communicating, improving, and adhering to safety policies in all work environment areas
Promote a positive safety culture through leadership by example
Ensure strict compliance with all health and safety rules and state regulations
Implement and manage all safety initiatives
Ensure safety processes and procedures are up to date
Promote a culture of high performance and meeting/exceeding expected results
Drive and track financial performance via annual operations budget and monthly operations forecasting
Review cost on a month-end review and ensure all costs are accounted for and are accurate
Participate in monthly estimating job cost and financial reviews
Effectively develop goals and objectives to implement actions
Track performance and continuously look for opportunities for improvement
Work with all business units to drive customer attraction, retention, and quality service
Seek opportunities to meet and exceed customer expectations
Ensure a quality product/service within operations and actively work to resolve issues
Accountable for scheduling shifts, planning for call-ins/no shows, and reporting department metrics and performance
Evaluate customer support and identify solutions for customer issues
Set a motivational tone and establish a high degree of optimism focused on employees in the work environment
Respond positively to unpredictable situations or problems that can occur throughout their work responsibilities
Supervise team members, dispatchers, and drivers
Evaluate performance and deliver feedback
Develop measures to motivate employees
Conduct succession planning
Participate in the development of emerging leaders to be ready to move into higher level roles