Manager, Operations Suppt

CVS Health

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Coordinates and aligns activities across different operational teams to ensure smooth execution of daily operations. managing staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient resource utilization. Contributes to the achievement of business objectives and ensures the organization remains competitive in the market. As a Manager, Operations Support, you will: Analyze workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements. Monitor operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations. Identify opportunities for process improvement within the operations support functions through workflow analyses. Address customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions. Establish and enforces compliance guidelines and quality control processes including implementing quality assurance programs, and driving initiatives to improve operational compliance and quality. Collaborate with cross-functional teams to implement process improvement initiatives and measure the impact of changes. Facilitate effective communication within the operations support teams and with other stakeholders. Foster a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction. Oversee ongoing training to ensure all team members are fully versed and compliant within their respective roles.

Requirements

• Minimum 5 years work experience
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Post secondary /high school education or specialized training, i.e., technical/vocational programs.

Nice To Haves

• Experience as a Practice Manager or similar healthcare environment
• Experience managing large teams

Responsibilities

• Analyze workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements.
• Monitor operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations.
• Identify opportunities for process improvement within the operations support functions through workflow analyses.
• Address customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions.
• Establish and enforces compliance guidelines and quality control processes including implementing quality assurance programs, and driving initiatives to improve operational compliance and quality.
• Collaborate with cross-functional teams to implement process improvement initiatives and measure the impact of changes.
• Facilitate effective communication within the operations support teams and with other stakeholders.
• Foster a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction.
• Oversee ongoing training to ensure all team members are fully versed and compliant within their respective roles.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED