Capital One-posted about 1 year ago
Full-time • Manager
Hybrid • Richmond, VA
Credit Intermediation and Related Activities
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As a Manager of Operations Servicing Strategy in Fraud Detection Operations, you will lead a team focused on enhancing customer service experiences and operational efficiency while combating fraud. This role involves collaborating with various stakeholders to develop strategic capabilities that transform customer interactions and protect Capital One's financial performance against fraud. You will be responsible for driving initiatives that improve digital adoption, real-time authentication, and operational excellence, ensuring that customer experiences are both secure and seamless.
