Manager, Operations - Seasonal - Onsite

ResultsCX • Blue Bell, PA

75d

About The Position

As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable to ensure quality service delivery to our clients.

Requirements

• Sales and Health Insurance license required
• Exceptional professional communication skills both written and verbal
• Ability to provide superior customer service to both internal and external clients
• Ability to create and effectively present information and processes to internal and external teams
• Ability to develop and maintain key professional customer relationships
• Ability to define, collect data, establish facts, and solve problems

Responsibilities

• Review and analyze program performance to determine program needs
• Approve personnel activities concerning hiring, training, development, and performance management
• Provide written performance appraisals
• Act when necessary as a problem-solving escalation point for Supervisors and front-line RAs
• Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
• Identify and oversee program/problem resolution
• Maximize potential of subordinates through coaching, development, and effective performance management methods
• Track client issues and maintains client correspondence and issue resolution
• Support Results' goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses
• Review workflow to ensure improved service delivery

Benefits

• Employee Performance Incentives and Prizes
• Frequent Employee events, games, parties, and all-around fun in the workplace
• Healthcare Benefits
• Opportunity to grow with ResultsCX

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Publishing Industries
• Number of Employees: 5,001-10,000 employees