Manager - Operations Process Training - East Coast Fulfillment Center

Nordstrom•Elizabethtown, PA

2d•$59,000 - $98,000

About The Position

The Operations Process Training Manager is a seasoned leader with several years of experience leading and developing teams in support of the business strategy in processes, policies, and procedures. The Operations Process Training Manager is responsible to deliver on overall training program executions, driving results through coaching, performance management, and monitoring results. This role will meet financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions. In this role you will work closely with operations managers and your team of trainers to onboard, develop, and maintain skills and processes amongst current and new team members. You will aid in the activation of all new or updated processes. This will be accomplished through building high performing teams and through ensuring all aspects of the training program are executed. A Day in the Life… Drive results: Support the business strategy or driving results for overall safety, quality, and performance. Build Teams: Lead, develop, and grow the performance of a team of trainers. Collaborate with business partners: Collaborate closely with operations and human resource leadership to maintain a focus on top business objectives and initiatives as well as to escalate key status updates. Guide progress: Ensure milestones and program methods and practices are being met.  Where there are gaps, effectively highlight concerns, impact, and potential solutions. Drive professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies Drive KPI metrics as well as 4DX and facility performance scorecards.

Requirements

3-5 years of warehouse experience in a managerial role, training role or equivalent relevant experience
Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service and quality
Demonstrated capabilities in developing others and growing leadership competencies in their direct reports
Strong knowledge of warehousing Key Performance Indicators (KPIs)
Hands on experience with warehouse management software and databases
Ability to analyze data and determine actions based on improvement opportunities
Strong partnership and relationship development skills
Excellent verbal and written communication skills
Ability to navigate through ambiguity

Responsibilities

Deliver on overall training program executions
Driving results through coaching, performance management, and monitoring results
Meet financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions
Work closely with operations managers and your team of trainers to onboard, develop, and maintain skills and processes amongst current and new team members
Aid in the activation of all new or updated processes
Building high performing teams and through ensuring all aspects of the training program are executed
Support the business strategy or driving results for overall safety, quality, and performance
Lead, develop, and grow the performance of a team of trainers
Collaborate closely with operations and human resource leadership to maintain a focus on top business objectives and initiatives as well as to escalate key status updates
Ensure milestones and program methods and practices are being met
Highlight concerns, impact, and potential solutions
Drive professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies
Drive KPI metrics as well as 4DX and facility performance scorecards