Manager - Operations Process Training - Dubuque Distribution Center

Nordstrom•Dubuque, IA

8d•$59,000 - $98,000

About The Position

The Operations Process Training Manager is a seasoned leader with several years of experience leading and developing teams in support of business strategy in processes, policies, and procedures. The Operations Process Training Manager is responsible for delivering overall training program execution, driving results through coaching, performance management, and monitoring results. This role will meet financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions. In this role, you will work closely with operations managers and your team of trainers to onboard, develop, and maintain skills and processes amongst current and new team members. You will participate in the activation of all new or updated processes. This will be accomplished through building high-performing teams and ensuring all aspects of the training program are executed. A Day in the Life… Drive results: Support the business strategy and drive results for overall safety, quality, and performance. Build Teams: Lead, develop, and grow the performance of a team of trainers. Collaborate with business partners: Work closely with operations and human resources leadership to maintain focus on top business objectives and initiatives, as well as to escalate key status updates. Guide progress: Ensure milestones and program methods and practices are being met. Where there are gaps, effectively highlight concerns, impacts, and potential solutions. Professional and technical development: Attend educational workshops, review professional publications, establish personal networks, and participate in professional societies. Own process improvement efforts: Utilize problem‑solving, project management, and continuous improvement methodologies. Drive KPI metrics: Including 4DX and facility performance scorecards.

Requirements

Have 3–5 years of warehouse experience in a managerial role, training role, or equivalent relevant experience.
Have proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service, and quality.
Demonstrate capabilities in developing others and growing leadership competencies in their direct reports.
Have strong knowledge of warehousing Key Performance Indicators (KPIs).
Have hands-on experience with warehouse management systems and software/databases.
Can analyze data and determine actions based on improvement opportunities.
Have strong partnership and relationship development skills.
Have excellent verbal and written communication skills.
Can work with a high sense of urgency.
Can work a variety of shifts and days to meet business needs.

Responsibilities

Delivering overall training program execution
Driving results through coaching, performance management, and monitoring results
Meeting financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions
Working closely with operations managers and your team of trainers to onboard, develop, and maintain skills and processes amongst current and new team members
Participating in the activation of all new or updated processes
Building high-performing teams and ensuring all aspects of the training program are executed
Supporting the business strategy and drive results for overall safety, quality, and performance
Leading, developing, and growing the performance of a team of trainers
Working closely with operations and human resources leadership to maintain focus on top business objectives and initiatives, as well as to escalate key status updates
Ensuring milestones and program methods and practices are being met
Highlighting concerns, impacts, and potential solutions
Attending educational workshops, review professional publications, establish personal networks, and participate in professional societies
Utilizing problem‑solving, project management, and continuous improvement methodologies
Driving KPI metrics: Including 4DX and facility performance scorecards