Manager - Operations Process Training - East Coast Fulfillment Center

Nordstrom•Elizabethtown, PA

1d•Onsite

About The Position

The Operations Process Training Manager is a seasoned leader with several years of experience leading and developing teams in support of the business strategy in processes, policies, and procedures. This role is responsible for delivering on overall training program executions, driving results through coaching, performance management, and monitoring results. The manager will meet financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions. In this role, the manager will work closely with operations managers and their team of trainers to onboard, develop, and maintain skills and processes amongst current and new team members, aiding in the activation of all new or updated processes. This will be accomplished through building high performing teams and through ensuring all aspects of the training program are executed.

Requirements

3-5 years of warehouse experience in a managerial role, training role or equivalent relevant experience.
Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service and quality.
Demonstrated capabilities in developing others and growing leadership competencies in their direct reports.
Strong knowledge of warehousing Key Performance Indicators (KPIs).
Hands on experience with warehouse management software and databases.
Ability to analyze data and determine actions based on improvement opportunities.
Strong partnership and relationship development skills.
Excellent verbal and written communication skills.
Ability to navigate through ambiguity.

Responsibilities

Support the business strategy or driving results for overall safety, quality, and performance.
Lead, develop, and grow the performance of a team of trainers.
Collaborate closely with operations and human resource leadership to maintain a focus on top business objectives and initiatives as well as to escalate key status updates.
Ensure milestones and program methods and practices are being met.
Effectively highlight concerns, impact, and potential solutions where there are gaps.
Drive professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies.
Drive KPI metrics as well as 4DX and facility performance scorecards.