Manager, Operations-Platforms and Automation

Walmart•Bentonville, AR

1d•$70,000 - $130,000

About The Position

As the Manager, Platforms & Automation for the Last Mile Delivery (LMD) team, you will lead the management and optimization of our core communications and content platforms that engage hundreds of thousands of gig drivers via the Spark Driver App. This role is responsible for ensuring the platforms are robust, intuitive, and strategically aligned with organizational goals. You will serve as the technical expert for the Driver Engagement, Communications & Content team, collaborating closely with product, UX, and automation partners to turn program objectives into effective technical solutions. Your mission is to deliver seamless platform experiences, support impactful driver communications, and drive the adoption of innovative, data-driven engagement strategies that foster driver empowerment and long-term loyalty. What you'll do... Platform Administration: Oversee communication and content tools, managing settings, permissions, and configurations. Collaboration: Work with engineering, product, UX, automation, and analytics teams to improve platform capabilities. Access & Content Management: Handle user access, maintain content lifecycle, and enforce tagging for better searchability. Vendor Relations: Liaise with platform vendors, manage support, and represent team needs in business requirements and prioritization. Feature Utilization: Identify and promote underused features to maximize platform value. Training: Develop onboarding and training programs for effective tool usage. Integration: Manage connections between different platforms. Analytics: Build dashboards to track platform health and content performance, using insights to drive improvements. What You’ll Bring Platform Mastery: Over 4 years of direct system administration experience, with strong expertise in content and document management platforms such as Braze, AirTable, and other CMS tools. Audience Insight: Proven background supporting communications and knowledge management teams. Problem-Solving: Skilled at identifying and resolving technical and operational challenges. Adaptability: Thrive in dynamic, fast-paced settings and adept at managing multiple priorities simultaneously. Clear Communication: Able to explain technical concepts in simple, accessible language for non-technical audiences. Teamwork: Effective working independently and as part of a collaborative team. Analytical Thinking: Proficient in evaluating options, analyzing data, and leveraging platform insights to drive ongoing improvements. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart . The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Requirements

Platform Mastery: Over 4 years of direct system administration experience, with strong expertise in content and document management platforms such as Braze, AirTable, and other CMS tools.
Audience Insight: Proven background supporting communications and knowledge management teams.
Problem-Solving: Skilled at identifying and resolving technical and operational challenges.
Adaptability: Thrive in dynamic, fast-paced settings and adept at managing multiple priorities simultaneously.
Clear Communication: Able to explain technical concepts in simple, accessible language for non-technical audiences.
Teamwork: Effective working independently and as part of a collaborative team.
Analytical Thinking: Proficient in evaluating options, analyzing data, and leveraging platform insights to drive ongoing improvements.
Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Nice To Haves

Supervising Associates
Masters: Economics
Project Management - Project Management Professional - Certification

Responsibilities

Platform Administration: Oversee communication and content tools, managing settings, permissions, and configurations.
Collaboration: Work with engineering, product, UX, automation, and analytics teams to improve platform capabilities.
Access & Content Management: Handle user access, maintain content lifecycle, and enforce tagging for better searchability.
Vendor Relations: Liaise with platform vendors, manage support, and represent team needs in business requirements and prioritization.
Feature Utilization: Identify and promote underused features to maximize platform value.
Training: Develop onboarding and training programs for effective tool usage.
Integration: Manage connections between different platforms.
Analytics: Build dashboards to track platform health and content performance, using insights to drive improvements.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include : - Stock