Manager, Operations & Logistics

Knix•Columbus, OH

22d•$90,000 - $110,000•Hybrid

About The Position

Knix is looking for a dynamic operational leader to anchor our US Supply Chain activities. Based out of our Columbus Area distribution hub, this Manager role serves as the critical operational lead for our US entity. You will act as the "control tower" for the US market, managing the 3PL relationship, overseeing inbound logistics and customs, and participating in financial sign-off authority for US inventory. In this role, you will lead a direct report (Merchandising & Planning Analyst) and partner closely with Leadership in US & Canada to ensure our fastest-growing market operates seamlessly. About You The Operations Guru: You don't just watch orders come in; you actively manage the flow and address exceptions efficiently. Whether it’s a high-volume Amazon FBA shipment, a complex Wholesale routing guide, or a direct-to-consumer order, you ensure the 3PL has what it needs to execute with precision and speed. The Collaborator: You proactively bridge the gap between the US entity and the Canadian parent company, ensuring that financial approvals, inventory levels, and strategic goals are perfectly aligned across borders. The Owner: You are comfortable having sign-off authority. Whether it's releasing a payment or approving a massive inbound shipment, you double-check the details and stand by your decisions. The Coach: You know how to guide an Analyst—helping them translate data into insights while clearing the operational roadblocks in their way.

Requirements

Experience: 5+ years of experience in Supply Chain, Logistics, or Operations, with specific experience managing 3PL relationships.
Leadership: Proven experience managing direct reports (specifically analysts or planners) is highly preferred.
Financial Acumen: Experience with Purchase Order (PO) approval workflows and verifying freight/inventory payments.
Customs Knowledge: Demonstrated experience handling US Customs paperwork, HTS codes, and international shipping documentation.
Systems Proficiency: Advanced proficiency in NetSuite (ERP) and Shopify is essential.
Wholesale Operations: Familiarity with US retailer routing guides and onboarding requirements for major wholesale accounts.
Location: Must be based in Columbus, OH Area , with the ability to work out of the distribution center/office located in Ashton OH. This is a hybrid role with 3+ days in the office.

Responsibilities

US Distribution & 3PL Oversight Multi-Channel Fulfillment: Liaise with the 3PL to ensure efficient logistics and distribution services are executed for all US channels: E-commerce, Amazon, Retail, and Wholesale.
Inbound Management: Liaison with the parent company and suppliers to verify, approve, and sign off on all shipments coming into the DC.
Planning & Scheduling: Ensure that shipments for each specific sales channel are adequately planned for and scheduled efficiently to prevent bottlenecks.
Financial & Procurement Management PO Approval: Review and approve Purchase Orders (POs) generated by the Merchandising & Planning Analyst for replenishment and one-time orders.
Payment Release: Liaise with the parent company and Sourcing Managers to verify and release payments for shipments destined for the U.S..
Team Leadership & Matrix Collaboration Team Management: Manage, mentor, and direct the day-to-day activities of the Merchandising & Planning Analyst.
Wholesale Integration: Partner directly with the VP of Wholesale in the U.S. and Technology Teams at our headquarters to ensure adequate preparation and technical integration with each new wholesale account customer.
Cross-Functional Support: Support your direct report in collaboration with the Merchandising Planning team, the Sourcing team and suppliers on PO adjustments.
Compliance & Customs Customs Management: Handle and oversee all customs paperwork and compliance requirements for U.S. inbound shipments.
Communication: Act as the primary sign-off point for supplier communications involving shipments into the U.S..