Manager Operations Integration

Independent Electricity System Operator (Ieso)

14d

About The Position

The IESO is committed to ensuring Ontario's electricity system meets the province's needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it's not just what we do—it's who we are! Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario's electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario's future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province's energy conservation programs, and forecasting and procuring the electricity resources we'll need in the decades to come. This role is part of the Markets & Reliability Business Unit and carries full managerial responsibility for staff, as well as oversight of processes and work programs across IESO groups related to: Integration of new and updated grid resourcesOperational changes, including project and change management Registration and participation authorization activities for external organizations Operation of Ontario's electricity market and power system You will provide coordination within the IESO and externally, leading or collaborating to define, develop, modify, and implement processes that support these activities. As the leader of the Operations Integration - Standard or Major Projects team, you will work within Operations and across the IESO to integrate power system and organizational changes, ensuring reliable and efficient real-time operations and supporting operational planning efforts. The team champions effective project and change management and is responsible for maintaining quality processes that underpin the IESO's key operational and assessment needs. In this ownership role, you will guide the team to deliver leadership, subject matter expertise, quality assurance, and project management support for changes impacting Operations—particularly those entering the Control Room. This includes orchestrating changes or services involving multiple IESO groups, implementing project-driven changes, and identifying and mitigating risks. You will also champion and manage master data—both participant-registered and IESO-created—used across processes and applications in a centralized registration system. Additionally, you will drive improvements in operational effectiveness and human performance, oversee training development and delivery as needed, and ensure clear communication and coordination of linked activities across IESO groups. The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference. This role offers a unique opportunity to shape the future of Ontario's electricity system by leading the critical integration of new resources onto the grid. You'll work at the intersection of market operations, power system planning, and organizational change, driving improvements that influence how grid connections are facilitated today and in the decades ahead. With full managerial responsibility and cross-functional collaboration, you'll  oversee complex projects, champion customer-centricity and ensure seamless coordination across multiple IESO groups and external stakeholders. If you're passionate about leadership, problem-solving, and making a tangible difference in a sector that powers millions, this role is both challenging and rewarding.

Requirements

• Academic training in business, commerce, information technology, or engineering to understand and apply the technical/business/legislative parameters governing the energy industry, the Ontario electricity marketplace and the planning, operation and control of the Ontario power system.
• Knowledge of communication techniques and theories at a level to develop comprehensive instructions, policies, practices, and procedures for effective communication to customers in relation to the complaints, inquiries, advice and guidance on market registration requirements.
• Excellent written and verbal communication skills.
• This knowledge is considered to be normally acquired through the successful completion of 4-year university education or by having an equivalent level of experience.
• Significant and lengthy exposure to the overall power system operation through progressive training in this technical field.  Requires specific experience as applicable to the particular specialty of the group including that of encompassing a leadership role in the undertaking activities in this particular field.
• Experience in dealing with customers (internal & external to the IESO) in a professional and customer focused environment.  Requires experience to effectively deal with complex inquiries as well as sensitive situations.  Experience with diffusing irate callers by utilizing various soft skill techniques is essential.
• Some experience in methods of discovery and or investigation, which involves having good analytical, reasoning and customer relations skills to resolve related problems or sensitive questions.
• Poject manager skills to successfully manage registration requirements.
• Experience in a customer service environment.  Should be familiar with various customer-service related responsibilities, functions and their interrelationships, and with the contacts and sources of information involved.
• A period of over 10 years, up to and including 12 years is considered necessary to gain this experience.

Responsibilities

• Exercise control for assigned departmental accountabilities including full supervisory responsibilities over staff
• Plan, organize, and assign work of staff to maintain control of quality and work performance.  Ensure staff output effectively meets business needs and goals, ensuring quality, quantity, and timeliness of work to achieve business objectives.  Provide advice and guidance, including directions to staff on the more complex aspects of the work as required, develop work methods, processes and procedures to maintain efficient and effective work operations.  Make effective recommendations on staff development, training, hiring, discharge, performance increases and performance management. Provide clear expectations, performance measures, meaningful feedback and corrective action as required.
• Ensure staff training on work methods and techniques including awareness of established and changing practices and procedures.
• Participate as a management resource to resolve labour relations matters such as job challenges, grievances and arbitration cases.  May be called upon to act as a management representative on various committees, teams, etc.
• Exercise control, oversight and supervision of assigned work programs related to power system demand, supply resources, transmission infrastructure, and participation in markets and programs, including some or all of the following
• Manage the project management function that oversees the connection process
• Manage the overall authorization process for participation in IESO-administered markets and/or programs with internal IESO business units and organizations seeking such participation.
• Manage the overall “facility registration lifecycle” with internal IESO business units and external participants.
• Facilitate the registration, maintenance and de-registration of physical facilities for IESO-administered markets or programs.
• Review documentation, market rules, market manuals and converse with subject matter experts to develop registration requirements for facilities.
• Following up on customer issues to expedite their resolution within the IESO.  Deal with subject matter experts and customers to achieve an acceptable resolution.
• Manage the issuance of approval documentation to the participant and within the IESO on recommended decisions pertaining to participation or physical facilities.
• Manage the collection of participant data and equipment models and data for operational and planning purposes, and the assignment and maintenance of other related master data or market data needed for IESO applications as required.
• Manage the IESO registration system and Online IESO. Champion the registration system as a central library for all master data required by the IESO.
• Establish proactive discussions with participants or IESO personnel either to mitigate existing issues or to develop new solutions to challenges surrounding registration activities or operational matters.
• Manage the support of system operations with respect to problems associated with registered data.
• Foster the knowledge of market rules for the purposes of identifying the obligations.  Provide customers and others in the IESO with updates, interpretations and impacts as needed.
• Manage the coordination, technical leadership and business systems expertise to internal and external customers regarding projects and change management.
• Lead, manage and support process improvements and execution in Operations. Manage the preparation and maintenance of guides and procedures to support the processes consistent with business needs, market rules or other IESO-controlled documents.
• Manage the delivery of new or revised IESO-controlled documents in accordance with the IESO baseline process.
• Assess and manage compliance with relevant reliability standards, criteria, policies and market rules.
• Establish and maintain as applicable, RSAWs, documents, procedures, business controls and performance measures in support of department functions.
• Provide support to reliability organizations (NERC, NPCC) as required.
• Safeguard the confidentiality of participant and electricity system information.
• Provide direct support to the Senior Manager, Senior Director and/or Vice-President and Chief Operating Officer.
• Provide analysis and advice to the Ontario Government, the Ontario Energy Board and other sector agencies on matters related to operating and planning the Ontario power system.
• Provide analysis, advice and/or recommendations to Technical Panel on market rules exemptions or changes as required.
• Act as a witness and participate in regulatory hearings as required.
• Prepare business plans, budgets and projections as required.  Plan work programs and establish budget in order to achieve objectives.  Analyze expenditures and performance achieved relative to budget and objectives.
• Provide a consultative service to other departments and/or business units on matters related to power system assessments. Coordinate and assist the efforts of other departments in accordance with IESO authorities and needs.  Ensure compliance with established reliability standards, market rules, specifications, practices and procedures.   Lead other departments and/or collaborate with other departments in adopting future methods and practices beneficial to the IESO and its stakeholders.
• Participate in internal and external committees and work groups on matters related to assessing system reliability.  Represent the company on these external groups. Advocate and advance IESO interests with responsible parties while coordinating IESO activities with their activities. Publish and present assessments and findings related to system reliability to external committees and stakeholders.

Benefits

• Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
• Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
• Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
• A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
• Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager