Manager, Operations Insights

Yum!•Irvine, CA

2h•Hybrid

About The Position

This is a fun and fast-paced position that plays an integral role in developing insights that that move and shape our business. The Manager, Operations works cross functionally to analyze data from multiple areas of the business, assesses findings, and reports results with the goal of providing actionable information to both restaurant teams and key stakeholders. By providing deep insights and ongoing reporting, this role ensures restaurant teams nationwide are set up to drive operational improvement and grow sales, transactions and profitability. We’re looking for someone with a strong background in forecasting and emerging technologies, and a curiosity for new ways to generate and apply data insights. A passion for the restaurant industry and the Taco Bell brand is essential. Taco Bell is known for its bold, innovative culture, and we’re seeking individuals who genuinely enjoy collaborating and building something great together each day.

Requirements

BA required
At least 8+ years of experience; analytically oriented business experience, with 2 years in a leadership or management position
Skilled in Program Management with multiple projects moving in parallel. Leading initiatives that include the enhancement of customer experience, Labor Management, and other Ops initiatives, with a mindset for intuitive reporting and tools to share across the system at every level
Strong analytic skills and ability to recognize trends and storylines within the data
Able to effectively distill complex and technical analyses into holistic narratives, supported by data visualizations that meet audiences where they are
Superb interpersonal and communication skills, with the ability to collaborate with teammates and cross functional partners
Robust organizational skills, with the ability to work both independently & collaboratively, multi-task, and adapt to change in a complex, fast-paced, and deadline-driven environment
Demonstrated ability to manage detailed analytical workstreams, various analytical software suites, including advanced Excel skills, and query execution

Nice To Haves

Concentration in finance, analytics, statistics, or economics
A solid grasp of statistical analysis, multivariate modeling, and machine learning simulations

Responsibilities

Lead a team that partners closely with Field and RSC Operations and cross functional partners to mine for actionable insights across all data platforms and identify and quantify opportunities to improve efficiency, productivity, and profitability in all restaurants
Partner with Marketing to assist in the management of the Test Market analysis process, determining viability and business impact associated with testing and executing the National Marketing Calendar
Partner with Restaurant Evolution to quantify efforts to improve restaurant ease, reducing bottlenecks and enable technology that runs the restaurant of the future
Own measurement and analysis strategy in an agile squad tasked with identifying and innovating to improve pain points in the order make-and-fulfill process
Design and deliver ongoing and ad-hoc reporting to drive actionable and comprehensive insights covering all operational metrics
Analyze data across multiple sources to improve the restaurant experience by identifying insights into which restaurants are driving the greatest labor efficiencies today and assessing current capacity across different types of restaurants
Gather qualitative and quantitative feedback leveraging data to provide actionable insights and innovative solutions that balance operational and business needs
Confidently present operational learnings and recommendations to Senior Leadership, Franchisees and Above Restaurant field teams with clarity and ease

Benefits

Hybrid work schedule (onsite expectation Tues, Wed, Thurs) and year-round flex day Friday
Onsite childcare through Bright Horizons
Onsite dining center and game room (yes, there is a Taco Bell inside the building)
Onsite dry cleaning, laundry services, and carwash
Onsite gym with fitness classes and personal trainer sessions
Up to 4 weeks of vacation per year plus holidays and time off for volunteering
Generous parental leave for all new parents and adoption assistance program
401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
Comprehensive medical & dental including prescription drug benefits and 100% preventive care
Discounts, free food, swag and… honestly, too many good benefits to name