Manager, Operations Improvement

GCA Services Group • Chicago, IL

259d • $87,500 - $145,000

About The Position

The Manager APS Operations Improvement (MAOI) will be responsible for executing and coordinating Continuous Improvement processes in alignment with ABM Industry Groups (IGs) ensuring that clients outcomes are achieved, client/occupant/employee/passenger/student experience is positive, ABM financial objectives are met, and sales opportunities are supported. The MAOI is also engaged with the Client Experience & Operations Support (CE-OS) Team, ABM's procurement team and rest of the APS Platform Team and our Industry Group leads. This role will also be very closely aligned with our VP of Operations, VP of Solutioning, VP of Sales, Director Quality Management, Director Service Development, and Director Workplace Experience for APS. The successful individual supports, coordinates and implements operational improvement strategies, functions as the subject matter expert for APS for Continuous Improvement programs such as: Standards Compliance, Vendor Management, Diversity Partnerships and Special Projects. This role will also have responsibility for the Profit & Loss (P&L) improvement for all APS accounts by building and deploying saving streams through these programs. The MAOI for APS performs the duties either personally, through subordinates, coordinating efforts across improvement teams or through the Industry Group (IG) Operational Network depending on the relative structure of each IG.

Requirements

• Bachelor's degree preferably in Engineering or Facilities related curriculum, and/or equivalent work experience.
• 5+ years of experience in operations, business development and/or supporting/overseeing sales/operations teams.
• Experience engaging in client relationships for top tier (US and/or multi-national) corporations or institutions.
• Familiarity and experience with enterprise software solutions related to operating the built environment such as Salesforce, CMMS, BAS, BMS, WOM, and IWMS.
• Familiarity with emerging technologies such as IoT, VR, AI and Smart Buildings.
• Experience in tracking growth activity in a robust CRM System (ie: salesforce, Microsoft dynamics, etc.).
• Experience in all aspects of Supplier Relationship Management.
• Strong understanding of client/market dynamics and requirements.
• Ability to engage clients at a senior level and lead/support client business reviews, client presentations and client retention initiatives.
• Ability to build relationships with key stakeholders to ensure high levels of satisfaction and lay the foundation for continued growth and partnership.
• Demonstrate a professional and adaptable demeanor with internal and external clients.
• Exercise a high degree of professionalism and self-motivation using personal initiative to identify and recommend best practices.
• Excellent verbal, written communication skills, and interpersonal skills with the ability to engage at all levels of the organization.
• Ability to maintain confidential and sensitive information.
• Exhibit high energy level, and demonstrate ability to work as a valuable contributor to the team as well as be a highly motivated candidate with the ability to work independently in a highly fluid and collaborative environment.
• Must be well-informed of market trends, regulations, and best practice in maintaining and operating built environments.
• Must understand accounts receivable processes, profit and loss (P&L) statements, and general knowledge of financial performance to achieve positive value for ABM and our stockholders.
• Must be able to work with Microsoft suite of products such as PowerPoint, PBI, Excel, Outlook, Word, Teams, SharePoint, and OneNote.
• Proven leadership and ability to collaborate in a dynamic diverse environment.

Responsibilities

• Adherence to ABM's Core Values of Respect, Integrity, Collaboration, Innovation, Excellence and Trust.
• Adopt and execute the processes established by the APS Platform Team for each existing account and new pursuits, understanding the different nuances of each IG.
• Act as a subject matter expert in facility management operations.
• Creation of a strong operations culture based on an engaged and professional workforce in a highly collaborative team atmosphere.
• Strong financial acumen with the ability to understand a P&L statement and identify opportunities for margin improvement in each account.
• Ability to develop an internal network (with Functional Groups) and external network (perspective clients, industry, etc.).
• Proactively identify potential risks and work to mitigate those risks.
• Support, implement, and communicate the strategic direction of the division; develop and implement policies, practices, and standards to ensure operational success.
• Support existing accounts and business development opportunities, including site support, presentations, and perspective client engagements.
• Administer APS SharePoint sites managing access, content and updates.
• Collaborate with other executives, in particular ABM's Client Experience & Operations Support Team, each IG Leadership and operations teams and the rest of ABM's Performance Solutions Team, to achieve organizational goals and objectives.
• Ensure that quality and other standards are understood, assigned, measured, and met.
• Embrace technology as an enabler of improvement and a tool to manage performance.
• Drive a culture of safety following required safety activities, inspections, and KPI's.
• Support, coordinate and oversee several workflows simultaneously.
• Coordinate decisions across multiple groups across the entire team.
• Special projects and other duties as assigned.

Benefits

• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree