Manager Operations II

UMB Bank

3d • Hybrid

About The Position

As the Operations Manager II within Operational Risk team, you will collaborate across all business lines within UMB, to execute the overall strategy and direction of risk mitigation activities for Enterprise Bank Operations while delivering high level service to internal and external customers. Effective collaboration and communication with business partners, managers, and co-workers will ensure successful execution. This role is hybrid (Mon through Thu on-site / Fri remote) for candidates in the Kansas City, MO or Dubuque, IA metropolitan areas and open to qualified remote candidates outside of the Kansas City and Dubuque areas but only within the US. How you’ll spend your time: Own and actively monitor expenses, consistently striving to operate at or below current budget levels. Obtain and develop material knowledge of area functions that allows for informed and deliberate decision-making. Monitor and ensure the creation, maintenance and accuracy of department documentation for all functions, processes and procedures. Provide necessary support and resources for staff training and development. Review and analyze production reports relating to productivity/quality/efficiency and follow up on gaps in standards and expectations. Develop reporting methods that deliver timely, accurate and concise department information as required by management. Identify, hire, develop and retain top talent. Promote and encourage cross-training for development of bench strength and functional coverage in critical areas. Set challenging goals that will promote innovation, creativity and development of staff and managers. Complete regular coaching with direct reports and may do shoulder-to-shoulder coaching with other employees of Enterprise Bank Operations. Manage underperformance through documented Performance Improvement Process. Develop and maintain strong working relationships with internal/external customers including 3rd party vendors. Develop, monitor and enforce the use of documented controls as part of our organizational risk management process. Assist with gathering and review of data for various reviews and/or audits within associated departments. Assist with follow up from internal or external audits to resolve questions and/or outstanding items throughout Enterprise Bank Operations. Collaborate with 1st, 2nd, and 3rd line partners to review processes within Enterprise Bank Operations. Remain current, provide support and maintain documentation as it relates to Disaster Recovery and Business Continuity activities. Demonstrate leadership that drives culture of ownership throughout organization. Participate in customer business reviews, RFPs, PIQs, customer tours, on-site customer meetings and other related activities. Provide support and subject matter expertise to business partners for supported products and services to enhance the delivery of TUCE to UMB customers.

Requirements

• At least 5 years of banking operations experience and at least 2 years of managerial experience.
• Experience in one or more of the following areas: Banking compliance Banking risk Project management within a bank, financial services company, or tech company.
• Experience with internal and external banking risk or regulatory reviews.
• Working knowledge of AML-CFT, Reg CC, Reg E, escheatment, and/or other regulations related to the activities of an operations organization.
• Demonstrated ability to successfully lead team activities or work initiatives ensuring the work produced is high quality.
• Excellent analytical, problem-solving, and decision-making skills.

Nice To Haves

• Bachelor’s degree with a business or finance discipline.
• At least 7 years of experience within the financial services industry.
• Experience with Power BI reports or dashboards.
• Experience with SharePoint design.

Responsibilities

• Own and actively monitor expenses, consistently striving to operate at or below current budget levels.
• Obtain and develop material knowledge of area functions that allows for informed and deliberate decision-making.
• Monitor and ensure the creation, maintenance and accuracy of department documentation for all functions, processes and procedures.
• Provide necessary support and resources for staff training and development.
• Review and analyze production reports relating to productivity/quality/efficiency and follow up on gaps in standards and expectations.
• Develop reporting methods that deliver timely, accurate and concise department information as required by management.
• Identify, hire, develop and retain top talent.
• Promote and encourage cross-training for development of bench strength and functional coverage in critical areas.
• Set challenging goals that will promote innovation, creativity and development of staff and managers.
• Complete regular coaching with direct reports and may do shoulder-to-shoulder coaching with other employees of Enterprise Bank Operations.
• Manage underperformance through documented Performance Improvement Process.
• Develop and maintain strong working relationships with internal/external customers including 3rd party vendors.
• Develop, monitor and enforce the use of documented controls as part of our organizational risk management process.
• Assist with gathering and review of data for various reviews and/or audits within associated departments.
• Assist with follow up from internal or external audits to resolve questions and/or outstanding items throughout Enterprise Bank Operations.
• Collaborate with 1st, 2nd, and 3rd line partners to review processes within Enterprise Bank Operations.
• Remain current, provide support and maintain documentation as it relates to Disaster Recovery and Business Continuity activities.
• Demonstrate leadership that drives culture of ownership throughout organization.
• Participate in customer business reviews, RFPs, PIQs, customer tours, on-site customer meetings and other related activities.
• Provide support and subject matter expertise to business partners for supported products and services to enhance the delivery of TUCE to UMB customers.

Benefits

• UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees