What is the opportunity? Provide supervisory guidance and personnel support for the Cost Basis Department. Provide training, coaching, development, process improvement, and problem solving to personnel in one or more areas. Provides team members with direction, setting expectations, giving instructions and support on how to answer complex or difficult inquiries ensuring prompt, satisfactory resolution of customer inquiries, problems, issues or errors. Handle escalated issues for the department and provide risk oversight. Partner with the branch offices and other business lines to solve problems and improve processes. Work with department senior manager to meet departmental work objectives. Work with employees in Operations, business lines, and other support areas on projects related to their department. What will you do? Hire, onboard, and train new team members. Supervise and direct time sensitive, complex and/or highly specialized daily workflows to ensure department service levels are met. Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession. Address escalated questions independently; seeking assistance from Senior Manager or other Operations resources as appropriate. Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met. Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required. Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications. Develop and maintain department procedures.