Manager, Operations - Fraud Operations, Last Mile Delivery

Walmart • Bentonville, AR

121d • $70,000 - $130,000

About The Position

The Spark Trust and Safety Team is committed to the safety of our customers and contractors when using the Spark Driver Platform to perform and receive deliveries. The Fraud Operations team within Spark Trust and Safety is committed to identifying trends with personal information verification technology, driving change in fraud prevention implementations by creating analytics-based rules. The Digital Identity team specializes in identity-related fraud vectors and reviewing biometric information to make determinations about driver eligibility.

Requirements

• Bachelor's degree in Business Administration, Engineering, Operations, or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.

Nice To Haves

• Supervising Associates
• Masters: Economics
• Project Management - Project Management Professional - Certification

Responsibilities

• Manages one or more operational work streams.
• Designs project plans and organizes timelines and deliverables.
• Facilitates stakeholder meetings to analyze, plan, and implement initiatives.
• Recommends operational processes and manages project requests.
• Communicates project status, timelines, and resource availability.
• Plans and executes resource allocation and delivers final outcomes.
• Identifies root causes and proposes data-driven solutions.
• Sources, organizes, and interprets data to support decisions.
• Provides insights on current and future business trends.
• Conducts initiative analyses and translates findings into recommendations.
• Collaborates cross-functionally to align strategies with business goals.
• Builds relationships with stakeholders to implement solutions.
• Develops innovations and tools for site selection and methodology.
• Leverages best practices to streamline processes and reduce costs.
• Ensures data accuracy and serves as a subject matter expert.
• Creates scorecards and tracking mechanisms for store activation.
• Drives execution through customer service and platform development.
• Leads projects that generate revenue and reduce operational expenses.
• Applies business measures to identify improvement opportunities.
• Uses analytical methodologies to enhance business efficiency.
• Prioritizes assignments and ensures data accuracy.
• Directs development of operational tools, reports, and customer-facing features.
• Provides expertise and solutions for complex, cross-functional problems.
• Partners with product, merchandising, engineering, and other teams.
• Supervises and develops associates through hiring, training, and mentoring.
• Promotes a culture of recognition and belonging.
• Ensures compliance with company policies, ethics, and values.
• Supports the Open Door Policy and guides business process execution.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree