Manager Operations, EVS - Evening/Midnight Shift

Trinity Health • Pontiac, MI

83d

About The Position

Responsible for supporting the General Manager in oversight of the day-to-day operations of the Regional Health Ministry's (RHM) Environmental Services (EVS) Department. Works collaboratively with all levels of leadership teams at RHMs and within the region. Assists in development and implementation of effective cost reduction plans and processes that support Trinity Health and RHM EVS goals, objectives, strategies, policies, and procedures. Ensures productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction. Ensures the General Manager and RHM stakeholders are kept abreast of issues or problems impacting program efficiencies and effectiveness. Develops and trains talent to ensure program quality, sustainability, long-term growth, and development. Leads by exemplifying the mission, vision and values of Trinity Health and the Regional Health Ministry.

Requirements

• A comprehensive knowledge and understanding of Housekeeping/Environmental Services institutional management and hospitality management principles and practices as normally gained through a minimum of two to four years progressive Housekeeping and Environmental Services experience.
• Bachelor's degree and/or CHESP certification preferred.
• Demonstrated knowledge and understanding of JCAHO, Federal, State and local laws, regulations and codes related to safety, sanitation and maintenance of the environment including bio-hazardous and infectious waste management.
• Ability to work effectively in a diverse, collaborative, and team oriented culture.
• Ability to develop methodologies for collecting and analyzing relevant data; to audit program processes; monitor quality; identify problems and their root causes, and make recommendations for improvement.
• Excellent leadership, analytical, organizational, planning, delegation, coaching, communication (verbal, written and interpersonal), and computer (MS Word, Excel, Outlook, PowerPoint) skills.
• A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others.

Responsibilities

• Assists the General Manager in day-to-day management of the RHM's EVS department and ensures program service support objectives are met.
• Leads teams to provide a work environment that fosters positive energy, creativity, and teamwork among colleagues across all functional areas.
• Provides operational and technical support to the General Manager in support of RHM stakeholders and EVS managers and colleagues in support of the overall management of EVS programs.
• Coordinates within the RHM: Implementation of core program systems (Cleaning Practices and protocols, auditing tools, competencies, etc.)
• Keeps the General Manager informed of issues affecting program costs, service capabilities, effectiveness and efficiencies.
• Meets with direct reports and staff, as required, to review overall operations goals/objectives, to address shortfalls and open issues.
• Develops and administers Program Quality Evaluations and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for Hospitality Services.
• Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies.
• Interviews, hires, trains, appraises, counsels, and supervises staff as directed; handles disciplinary actions.
• Reviews and approves expense reports and holds direct reports accountable to Trinity Health and THS policies and procedures.
• Ensures timely completion of annual performance appraisals as assigned by the General Manager.
• Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports.
• Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues.
• Participates in various RHM committees (Safety; Green; Disaster Preparedness; Infection Control; HR advisory, etc.) as required or selected.
• Ensures all aspects of departmental operations function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction.
• Maintains accurate and appropriate records as required.

Benefits

• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree