Manager - Operations Control

United Airlines • Dulles, VA

424d

About The Position

The position is part of United Airlines' Airport Operations team, responsible for ensuring smooth operations at airports. This role involves preplanning, monitoring flight activities, building hub gating plans, and maintaining communication with various departments to address operational challenges. The focus is on strategic gate planning and supporting the station's safety culture while adapting to real-time operational needs.

Requirements

• Bachelor's Degree and/or related field experience in an airline operational environment.
• Proven track record for significant action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership, and service-oriented performance.
• Able to consistently lead both controlled and uncontrolled environments while making informed strategic and tactical decisions.
• 2+ years of airline management experience.
• Ability to lead peers utilizing a philosophy about Safety, Caring, Dependability, and Efficiency.

Nice To Haves

• Experience working with operational programs such as Inform Real Time Stands, Unimatic, Vollare, and similar programs.
• Extensive knowledge of operations, management, and logistics.
• Experience in schedule design and schedule planning.

Responsibilities

• Responsible for preplanning prior to shifts/banks and ensuring readiness for gates, crews, maintenance, WX/ATC, and staffing.
• Monitor flight activities within pod for exceptions and process failures, engaging with team members to resolve operational challenges.
• Build hub gating plans that meet operational, customer, and employee needs and adapt them as needed.
• Maintain detailed situational awareness about any events that may impact gating and parking plans.
• Provide consistent, ongoing strategic gate planning communication and operational updates with all departments, service partners, and external agencies.
• Primary liaison with NOC Dispatch and Ops Managers regarding real-time updates to the hub schedule and notable flight-level events.
• Work with all partners to ensure accurate flight following (FLIFO) information is maintained.
• Support the station safety culture through essential communication and engagement.
• Make tactical decisions as needed and advance significant operational challenges to the SOC shift manager.
• Coordinate analysis and communication of field conditions during irregular operations.
• Partner with local station and Network Planning in developing future flight schedules.

Benefits

• Parental leave
• 401k
• Space available travel privileges

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Air Transportation
• Education Level: Bachelor's degree