Manager, Operations Control

Broadview Federal Credit Union • Albany, NY

11h • $84,637 - $105,796

About The Position

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: The Manager, Operations Control provides enterprise-wide operational compliance oversight across multiple Operations units, including Payment Operations, Account Operations, Retail Operations, Card Operations, the Overdraft Program, and ATM Operations. The role ensures adherence to federal and state regulations, internal controls, risk mitigation practices, and industry standards.

Requirements

• Bachelor’s degree in business, Finance, Accounting, or related field required.
• 5-10 years of experience in Operations, Compliance, Risk, or Audit.
• Knowledge of Reg CC, Reg E, Reg DD, NACHA rules, Mastercard rules, and NYS Banking regulations.
• Strong analytical and communication skills.
• Detail-oriented with ability to manage multiple tasks.

Responsibilities

• Lead and supervise the Operations Control team, including assigning work, setting priorities, and overseeing daily performance.
• Provide coaching, mentoring, and development to direct reports to build team capability and ensure consistent execution.
• Complete performance evaluations, set individual goals, and deliver ongoing feedback to support employee growth and accountability.
• Conduct compliance monitoring and testing across Operational units.
• Identify compliance gaps and recommend corrective actions.
• Validate operational controls for effectiveness.
• Review regulatory changes and determine operational impact.
• Act as compliance subject matter expert.
• Document findings and track remediation.
• Prepare compliance reports and risk assessments.
• Assist in compliance training development.
• Collaborate with Risk, Legal, Audit, and other departments.
• Support regulatory initiatives and department projects.

Benefits

• plus a competitive benefits package
• Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
• We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity , or any other protected class.
• Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager