Manager, Operations, Client Comp

LPL Financial•Charlotte, NC

About The Position

At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win – clients, LPL, and most importantly our, employees. If you're ready to lead with intention and discover what’s possible, LPL Financial invites you to apply today. Job Overview: The Manager - Client Compensation leads a team of 10 to 12 people who support advisors and their staff through phone calls, emails, and processing of files from sponsors or carriers. The manager drives strategic, tactical department programs, and is responsible for developing and motivating the team to provide advisors with timely, correct, and relevant information so that they in turn can help their clients achieve their own financial dreams. Additionally, the manager proactively consults with business partners (including Business Consulting, Product Managers, Compliance, Accounting, Finance, Audit and Risk, and others) and their staff on a regular basis to address issues, ensure alignment, and capture the overall Client Compensation Operations experience.

Requirements

5+ years of experience leading and developing others
SIE and Series 99/Series 7 license (Ability to get required licensing in first 90 days of employment if you do not have it currently)
Leadership and motivational skills
Understanding of the advisor role
Ability to work with people in different areas and at all levels
Organizational and critical thinking skills

Nice To Haves

Management experience with a phone customer service team
Experience with excel and advanced functions (pivot tables, vlookups/xlookups, etc.)
Ability to translate data from phones to action plans
Understanding of workforce management
Experience with Powerpoint for presenting data
Experience with Tableau for reporting and creating dashbords
Bachelors or Associates degree, or substantial relevant professional experience

Responsibilities

Team Leadership and Development: Constructing and maintaining goals pertinent to the development of each individual’s career path.
Prioritizing one-on-one meetings and providing thorough, real-time coaching sessions with staff.
Supporting the Client Experience Manager to share operational NIGO key learnings.
Lead meetings to map out plans for overall accuracy of all department operations.
Mentoring and coaching team members to align them with leadership's vision while developing their skills and careers.
Overseeing comprehensive training and coaching plans to continuously improve knowledge shares across different team members, teams, and departments.
Process Improvements: Assisting in modifying or creating advisor-facing performance metrics
Sharing trends and pain points while with leadership and business partners in order to find solutions and pursue process improvements within the scope of the team and across departments.
Providing strategic insight and direction for evolving the commission payout of advisors.
Owning and supervising firm-wide, multi-department projects to build or enhance experience workflows related to the team and department.
Inspiring and leading initiatives that enhance the Advisor experience and positively impact the broader LPL organization
Department Support: Actively participating, supporting, and driving departmental and firm-wide projects.
Working closely in a POD structure with internal and external business partners to elevate and deliver greater value to advisors.
Assisting with operations recovery efforts through coordination of resources in order to resolve issues with aged requests, escalated issues, and other complex activities that degrade the advisor experience.
Liaising with internal partners to ensure promotion of Client Compensation projects and initiatives.
Proactively reviewing audit controls to ensure the team mitigates risk, removes redundant requirements, and increases transparency with internal and external audit partners.