Manager, Operations - 2nd Shift

Macy's Jobs • Martinsburg, WV

111d

About The Position

The Manager, Operations coordinates and oversees the day-to-day management of a distribution department. They manage daily activities and develop both short- and long-term strategic plans to ensure the facility and organization meet their goals and objectives. They also perform other related duties, special projects, or assignments as required. The schedule for this opportunity is, Sun 6:30 PM–5:00 AM, Mon-Wed 5:00 PM-3:30 AM.

Requirements

• Exceptional leadership skills with the ability to coach, mentor, and motivate teams, fostering a culture of success and continuous improvement.
• Ability to develop and execute short- and long-term strategic plans that enhance profitability, productivity, and operational efficiency.
• Strong analytical skills to assess work processes, identify opportunities for improvement, and implement effective changes to streamline operations.
• Proven ability to recognize issues, analyze problems, and make sound decisions quickly, especially in a fast-paced environment.
• Excellent verbal and written communication skills, including the ability to present information clearly and concisely to different stakeholders.
• Capable of managing change and driving initiatives that support organizational growth, demonstrating flexibility in evolving business conditions.
• Ability to maintain high customer service standards by developing procedures and metrics to ensure satisfaction across all areas.
• Strong knowledge of inventory control, cost management, and safety protocols, ensuring compliance and efficiency in distribution operations.
• Ability to work closely with various departments, including technology teams, to improve systems and processes that boost productivity and service levels.
• Expertise in using Microsoft Office tools (Word, Excel, Access) to manage reports, analyze data, and track performance metrics.
• Demonstrates integrity and builds trust through transparency and open, continuous communication with teams and stakeholders.
• Ability to think creatively and implement new strategies or processes that improve efficiency, quality, and service.

Nice To Haves

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.

Responsibilities

• Manage the distribution department, ensuring goals and targets are met or exceeded while coaching and counseling direct reports.
• Generate reports for management to track department performance and progress.
• Ensure departments meet or exceed performance metrics in areas such as safety, shortage control, cost management, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
• Deliver presentations to the retail division and senior management as needed.
• Identify, develop, and implement short- and long-term strategies to enhance profitability, productivity, and efficiency across operations.
• Continuously analyze work processes to identify optimization opportunities and implement process improvements.
• Cultivate a work culture focused on success and superior customer service.
• Develop and maintain procedures and metrics to ensure customer service satisfaction levels are achieved.
• Oversee all aspects of inventory control and ensure effective management.
• Drive and manage changes associated with organizational growth.
• Review activity, cost, operational, and forecast analyses to assess progress toward department goals and objectives.
• Develop training programs and ensure staff comprehension and adherence.
• Ensure a safe work environment by developing and enforcing safe work practices and ensuring compliance with AOSE and safety programs.
• Collaborate with Macy’s Technology to refine and develop systems that improve operations, productivity, and service levels.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match to invest in your future
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees