Manager, Operations- 1st shift

Carters Inc.

84d

About The Position

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. A Manager is a member of the leadership team who is fully empowered to lead a functional process operation within a shift structure. Through effective relationships, a manager will lead a team of Supervisors and Operations Administrators and are responsible to meet or exceed the customer, financial and operational expectations while living the Carter’s values with each decision. The Manager is accountable to deliver all business requirements including monthly strategy, achieving KPIs, continuously improving processes, demonstrate a customer first mindset, find efficiencies and reduce expense within a process area.

Requirements

• BS/BA degree in a related field, preferred.
• 3-5 years of managerial level experience with a preference of 1-3 years in the apparel distribution functional area.
• Experience leading leaders and cross functional teams.
• General understanding and knowledge of distribution center technologies.
• Proven leadership ability including servant leader, teacher/mentor/coach, self-management, problem solver, system thinker.
• Interpersonal skills to include trust, adaptability, motivation, initiative active listening, oral and written communication.
• Flexible team player.
• Confidentiality.
• Working knowledge of all Microsoft Office applications.
• Ability to work a flexible schedule and evening or weekend shifts.

Nice To Haves

• Demonstrated success with multi-tasking and the ability to adapt to ever-changing environment while maintaining clear focus on all priorities.
• Organization skills with the ability to prioritize competing demands.
• Creative problem solving and cultivates innovative approaches to complex problems.
• Strong analytical and problem-solving skills.
• Challenges the status quo.
• Prior experience in automated distribution center is preferred.
• Experience working within highly automated technology.
• Experience working in a high volume, fast-paced environment.
• Certified Controls Engineer (CCE), Control Systems Engineering (CSE) or equivalent certifications related to role.

Responsibilities

• Drive Culture and Build Engagement (30%) - Demonstrate Carter’s core values with each interaction supporting the culture within the department and facility.
• Develop and manage relationships between shifts, peers and direct reports to build partnerships and maximize performance.
• Model desired behaviors that create effective relationships.
• Own the coaching model and coordinate resources to address opportunities and facilitate success.
• Partner with HR when formally addressing performance.
• Build and foster teams, gain commitment from others and effectively manage the decision-making process.
• Ensure consistent, thorough and timely communication to subordinates, peers and senior management.
• Lead channel shift operation by identifying themes impacting engagement; support supervisors to leverage wins and address opportunities that impact results.
• Develop supervisors to address associate concerns including the reporting, follow up, investigate, disciple process through resolution.
• Build Trust with supervisors and admins to develop open and honest conversations by establishing clear expectations, continuous feedback, support, development and accountabilities that will drive performance and results.
• Maintain a safe work environment through participation in all safety related matters.
• Build monthly plan; communicate, monitor, and adjust to meet or exceed all performance and channel KPI’s.
• Maintain production and team productivity to meet channel and process objectives.
• Manage the interdependencies of the channel supporting the larger operation positioning up and downstream process areas for success.
• Own the inventory by managing care in the handling and accuracy of all product movement and transactions within the department.
• Drive continuous improvement in channel operations and process areas that lead to a better customer experience.
• Review analysis of activities, cost, operations and forecast data to determine channel progress toward stated goals and objectives.
• Monitor and react to production and volume needs maximizing resources that drive productivity.
• Adapt and adjust channel operations to address the changes in the business.
• Ensure team members have the tools, equipment and technology, to maximize their effectiveness.
• Customer Focus (10%) - Make all decisions with customer’s best interest being first priority.
• Develop, implement and ensure all accuracy, service and quality programs meet or exceed the customer experience.
• Deliver inventory results ensuring merchandise is treated as an asset that must be taken care of to reduce shortage, damages, improving turn and productivity.
• Business Minded (10%) - Coordinate budget preparation with operational functional areas developing and managing direct/indirect labor planning and supplies while achieving financial objectives.

Benefits

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution.
• From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees