Manager

DSV•Arlington Heights, IL

3d•$78,000 - $117,500

About The Position

The Operational Key Account Manager is responsible for a large complex account and/ or a group of smaller accounts. They will have operational, relationship, and P&L accountability for their account(s). The Operational Key Account Manager will manage a team with the primary goal of meeting and exceeding customer expectations, providing superior customer service, and achieving service and savings goals.

Requirements

Bachelor's Degree in Logistics, Industrial Engineering, a related field, or experience in lieu of education.
A minimum of 3 years substantial relevant experience in Account Management.
A minimum of 1 years managing a multi-function/location team.
General industry knowledge of common carrier contracts, freight payment and audit processes and supply chain engineering.
Proven track record of account management. 3PL a plus.
Ability to develop and manage remote teams.
Demassociate developmentnd employee development skills - a "mentor.
Superior analytical and problem solving skills.
Strong project management skills and the ability to manage and motivate all levels in the organization.
Ability to manage multiple projects simultaneously.
Strong interpersonal, presentation and written/verbal communication skills.
Ability to work independently and as part of a team.
Knowledge of the customer base and system capabilities is critical.
Strong interpersonal skills that promote team building and associate development are required.
Strong work ethic and patience.
Proficiency with Microsoft Office suite (Excel, Word, Access, and PowerPoint).
English (reading, writing and verbal)
Intermediate mathematical skills

Nice To Haves

Masters' degree a plus.
7+ years of Account Management experience.

Responsibilities

Manages and aligns customer's expectations with deliverables defined in the project scope document(s).
Analyze data, prepare reporting for key metrics, identify opportunities to streamline/improve efficiency, help lead and drive continuous improvement
Delivers (implements and manages) targeted project savings and develops appropriate tools to monitor performance in a defensible, accurate manor.
Accepts complete accountability for account P&L, customer savings and satisfaction.
Achieves sufficient customer satisfaction to justify favorable reference and contract renewal.
Assists Implementation Manager in account or project launches.
Recruits and trains necessary on-site management. logistics technicians and assistants.
Identifies and quantifies potential supply chain improvements.
Manages sometimes complex organizational issues involving customer's various functional areas and multiple plant locations.
Manages carrier relationships and assist in the contracting process.
Presentation of MBR's, QBR's (quarterly business reviews) to the customer.
Ability and flexibility to travel as required.
Performs other duties as assigned
Management and development of direct reports
Share department account goals with the team and maintain assessments planning and development
Ability to hold oneself and others accountable.