Manager On Duty

Jewish Community Center of Greater Buffalo • Getzville, NY

138d

About The Position

The Manager on Duty plays a key leadership role at the Jewish Community Center (JCC), overseeing facility operations, including safety and security. This position is responsible for supporting both the Member Services and Fitness Floor staff to ensure a welcoming, safe, and well-managed environment for members, guests, and staff. As the on-site decision-maker, the Manager on Duty handles real-time problem-solving, supports staff, and upholds the mission and values of the JCC.

Requirements

• Experience in customer service
• Two years management experience required
• Sales experience preferred
• Demonstrates leadership and conflict-resolution skills
• Ability to make sound decisions quickly and calmly
• Excellent communication and interpersonal abilities
• CPR/AED certification (or ability to obtain upon hire)

Responsibilities

• Serve as Manager on Duty during evening and weekend shifts
• Support staff at the Member Services Desk and on the Fitness Floor
• Respond promptly and professionally to member & staff concerns, incidents, or emergencies
• Responsible for following and executing Emergency Preparedness Plan in coordination with the Chief of Facilities & Security Officer
• Ensure all areas of the facility are safe, clean, and operating
• Report issues, feedback, and shift summaries to Sr. Director of Member & Staff Relations daily
• Maintain a visible, approachable presence for both members and staff
• Other duties as assigned

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 101-250 employees