Manager on Duty

Barry's • Arlington, VA

300d

About The Position

As a Manager on Duty, you'll be the first line of contact for Barry's members. Key is to provide superior customer service while assisting them in class selections, membership questions, Fuel Bar orders and merchandise purchases. We expect you to be excited about meeting and greeting our customers and be part of building a strong Barry's community.

Requirements

• Strong customer service skills
• Availability to work 4 to 5 shifts, one being a weekend day
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Must be a patient, courteous listener, able to show empathy
• Responding to clients request with a can-do attitude
• Cooperative manner with an optimistic attitude
• Ability to prioritize and work within a fast-paced environment
• Have an eye for detail and care for the club's appearance and cleanliness
• Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills
• Candidates must be at least 18 years or older to apply

Responsibilities

• Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
• Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely and efficient manner
• Deliver first class customer service at all times
• Greet, assist and check in customers
• Respond to customer questions at the studio, per phone and email
• Handle studio membership database, register new clients, receive membership payments and maintain client base
• Ensure a clean and welcoming atmosphere at all times
• Guide customers with regards to the latest studio promotions, membership discounts and/or special events
• Deliver quality protein smoothies and customer service in the Fuel Bar
• Handle pre-orders and orders on the spot
• Custom to each customer's needs
• Maintain product knowledge for all studio retail operations
• Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 251-500 employees