Manager on Duty

Landry's, LLC.•Cripple Creek, CO

4d•$57,765 - $62,000

About The Position

The Manager on Duty (MOD) oversees all casino operations during assigned shifts to ensure a safe, compliant, and guest‑focused environment. This role acts as the primary decision-maker on property, providing leadership to all departments, resolving guest issues, supporting employees, and maintaining operational standards aligned with company policies and Colorado Division of Gaming regulations.

Requirements

Strong understanding of Colorado gaming regulations and casino internal controls.
Excellent leadership, communication, and conflict‑resolution skills.
Ability to work under pressure and make sound decisions in fast‑paced environments.
Proficiency in casino management systems and Microsoft Office.
Must be able to obtain and maintain a Colorado Division of Gaming Support License.
Must be able to work flexible hours, including nights, weekends, and holidays.
Ability to stand/walk for extended periods and respond quickly to incidents.

Responsibilities

Supervise day‑to‑day casino operations, including gaming floor activity, food & beverage, hotel, Convienient Store, cage, security, and housekeeping.
Ensure compliance with all Colorado Limited Gaming Control Commission rules and internal controls.
Monitor staffing levels and adjust as needed to maintain service standards.
Conduct property walkthroughs to ensure cleanliness, safety, and guest readiness.
Serve as the highest‑level authority on property during the shift for escalated guest concerns or service recovery.
Ensure team members deliver exceptional hospitality consistent with Golden Nugget brand standards.
Resolve disputes, complaints, and special accommodation requests professionally and promptly.
Provide guidance, coaching, and support to employees and supervisors during the shift.
Address attendance issues, performance concerns, and policy violations in partnership with HR when needed.
Promote a positive and professional work environment that supports teamwork and communication.
Respond to emergencies, incidents, and security matters including guest injuries, disturbances, or regulatory issues.
Ensure accurate reporting and documentation of all incidents per company policy.
Verify adherence to Title 31/BSA/AML requirements, Responsible Gaming procedures, and ID verification standards.
Review shift reports, departmental logs, incident reports, and financial summaries.
Assist with jackpot approvals, table fills/credits, and cash variances.
Communicate shift activity to senior management and department heads through written and verbal reports.
Serve as the key liaison between departments during the shift.
Communicate operational updates, priorities, and directives to staff.
Support special events, promotions, and marketing activities as scheduled.