Manager on Duty- Opening Shift

YMCA • East Palo Alto, CA

4d • $25 - $30

About The Position

The Manager on Duty MOD is responsible for the supervision and operation of the
Member Services Desk & Welcome Center. The Member Services Desk is the chief
location for YMCA membership sales and enrollment, is the primary public contact
point for program and membership information, and is responsible for the
efficient handling of questions, concerns, the accurate inputting of
registrations, and cash receipting.

The MOD is the person in charge of the branch during mornings, evenings and
weekends when management is typically not at the branch. The MOD is entrusted to
resolve issues in a timely and professional manner.

Requirements

• This position requires a commitment to the YMCA mission and its core values of caring, honesty, respect and responsibility as well as a commitment to building developmental assets in adults and youth. Additionally, the YMCA values diversity, youth, and a broad vision of health and wellness which is enhanced by relationship building.
• Minimum two (2) years progressive sales and customer service/member relations experience.
• Prior experience in hiring, training and supervising staff.
• Ability to multi-task, define and resolve issues, and make sound independent decisions.
• Possess excellent listening and communication skills.
• Certified in CPR with AED and First Aid (or certified within 30 days of hire).
• Available for the opening shift 5:30 pm,  Monday - Friday.

Responsibilities

• Responsible for answering questions, greeting members, guest, participants, and promoting Y programs
• Responsible for overall facility when a Director is not on site; including performing required walk throughs, lifeguard quick checks and completing incident reports
• Follow through with potential members and participants
• Administrative duties include preparing and entering data
• Attend staff meetings and trainings
• Assist membership services desk and staff
• Serving as point person for all financial assistance applications/submissions
• Other duties and responsibilities assigned by supervisor

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed