The overall purpose of the Kroc Center Manager on Duty (MOD) is to provide a management presence at key times of our operations. Responsibilities include assisting Kroc Center Staff in all departments while on duty, and overall building oversight.
Assumes lead supervisory role garnering the respect of staff, members and guests
Ensure the safety of the members, guests and staff at all times. Report any issues to the Membership Manager
Observe the operations of the center ensuring policies and procedures are adhered to
Be capable and willing to gather information and make informed decisions based on the needs of the Kroc Center and its members and guests
Observe, assess and act on situations to provide outstanding customer service
Must be knowledgeable of all emergency codes and procedures and implement/orchestrate these procedures as needed
Have a basic working knowledge of all departments
Ability to troubleshoot employee and facility issues and concerns
Assist with POS transactions, cash handling, CCMS etc. as needed
Assist with guest relations when needed i.e. café, welcome desk, fitness desk check in etc. to ensure timely guest service
Engage and connect with staff and guests, taking the opportunity to be an example for the staff
Be the primary point of contact for sensitive situations including incidents/accidents, if a guest is disgruntled or would like to lodge a complaint
Maintain progressive knowledge of the activities, programs and marketing promotions occurring in the Center to ensure execution is seamless and guest/member expectations are met
Ensure your presence within the building and grounds, consistently checking in with each department but not in a 'predictable' pattern
Assist with the closing procedures related to the kiosks, departments and facility as needed signing off on departmental checklists ensuring they are accurate and complete
Notate observations/incidents/concerns on the MOD Communication Log and provide recommendations
Document items that are observed and provide any helpful recommendations
Model professional behavior, language and decorum at all times
Secure the POS area at the open and close of each shift
High School diploma or GED equivalency. College degree preferred.
Minimum of three years’ experience working in customer service and cash handling related industries.
Must have command of the English language and possess excellent verbal and written communications skills.
Good organizational skills.
Disciplined and has a strong presence.
Professional and has good customer service and public relations skills.
Good conflict resolution skills.
Outgoing personality, is reliable and dependable.
Must have excellent computer skills; experience in working with Microsoft Office products, cash handling, and register sales.
Computer database application experience helpful.
Ability to use new software programs with basic training.
Must comply with all applicable business, employment and copyright laws.
Must uphold and enhance public appreciation and trust for the nonprofit industry.
Maintain the confidentiality of all client information.
Must have, or be able to obtain within the first 30 days of employment, First Aid/CPR, AED certification
Flexible work schedule
Membership eligibility
Local discounts
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