Manager on Duty (Communications Control & Route Operations) - Pilot Program

Keolis America•Tempe, AZ

18d

About The Position

We are excited to announce a pilot initiative for the role of Manager on Duty – Communications Control & Route Operations. This position provides leadership oversight, direction, and guidance to Route Section Employees, Road Supervision, and Communications Controllers, ensuring real-time service delivery and operational excellence during critical hours.

Requirements

Must be over 21 years of age.
High School Diploma or equivalent.
Must have a valid license and have the ability to obtain an AZ Commercial License with passenger endorsement.
Ability to work without direct supervision.
Ability to read, write and speak English.
Ability to work flexible schedules that may include nights, early mornings, weekends, and holidays.
Ability to lead a large team.
Ability to work in a union environment.
Computer literate.
Knowledge of data performance platforms such as Microsoft Power BI, Tableau or similar.
Knowledge of Computer Aided Dispatching Systems (CAD) such as Clever Devices, Transit Master, Swiftly, Orb Cad or similar.
Knowledge of labor relation skills and collective bargaining agreements.
Minimum two (3) years of transit industry experience.
Minimum two (2) years of transit dispatching experience using Computer Aided Dispatching systems.
High level of attention to detail.
Ability to multitask.
Reliable and punctual.
Strong organizational planning skills.
Strong practical skills.
Strong analysis and problem-solving skills
Ability to communicate effectively and tactfully both written and oral.

Responsibilities

Ensure staff members assigned adhere to company/ agency policies, procedures and standards.
Ensure service readiness, goal of 100% on time pull-outs, goal of Zero missed service is consistently being achieved.
Leads the team daily huddles and ensure 100% participation and teambuilding.
Closely monitors support staff members attendance and punctuality.
Ensure Communications Controllers, Route Section Employees and Road Supervision is covering assigned territories at all times.
Ensures Communications Controllers are diligently responding to CAD System Events in a timely and efficient manner.
Conducts weekly pull-out and route checks on a regular basis.
Conducts weekly leadership touchpoints with direct subordinates to ensure support, growth and job familiarity.
Provides new hire training to Communications Controllers and Route Section Employees.
Works collaboratively with Communications Control and Workforce Planning to ensure route detouring runs smoothly with minimal issues and full operational understanding.
Works collaboratively with Safety Department and Agency officials regarding route safety concerns, passenger concerns, etc.
Prepares a weekly performance report PowerPoint Presentation and presents to Senior Leadership weekly on performance improvements.
Provides recognition for employees with satisfactory performance records.
Takes proactive measures of follow-through to address violations not in compliance with policies and procedures and CBA.
Conducts interviews and makes recommendation to hire new employees.
Administer corrective action up to including termination as required.
Ensures exceptional network performance.
Leads proactive incident response management as required.
Foster a team environment aligned with Valley Metro's core values: Whatever It Takes, Team Player, Positive Customer Care .
Other duties as assigned.