Manager on Duty - Columbia Gym

Columbia Association • Columbia, MD

171d • $17

About The Position

Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association. Columbia Association is a vibrant and inclusive community dedicated to promoting health, wellness, and fitness excellence. We pride ourselves on providing top-notch facilities and services to support our members on their fitness journeys. We are seeking a passionate and customer-focused Manager on Duty (part-time) to join our team. The ideal candidate will play a pivotal role in overseeing daily operations, ensuring exceptional customer service, and maintaining a safe and welcoming environment for all members and guests.

Requirements

• Previous leadership or supervisory experience in customer service, hospitality, fitness, or a related industry is preferred.
• Passion for fitness and a genuine desire to help others succeed on their fitness journeys.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong attention to detail and a commitment to maintaining cleanliness and organization.
• Positive attitude and enthusiasm for providing exceptional service to members.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Serve as the point of contact for staff and members during assigned shifts, ensuring smooth and efficient club operations.
• Greet all members and guests with a friendly and professional demeanor, setting the tone for a positive experience.
• Build strong connections and relationships with members to foster a sense of community.
• Act as a fitness concierge, assisting members in achieving their fitness goals by promoting and suggesting appropriate fitness services.
• Ensure the front desk area, locker rooms, and all common spaces meet the club’s cleanliness and organizational standards.
• Address member inquiries, feedback, and concerns promptly and professionally, escalating issues as needed.
• Assist with administrative tasks such as member check-ins, scheduling, and incident reporting.
• Collaborate with team members to deliver exceptional service and create a seamless member experience.
• Provide leadership and guidance to front-line staff, ensuring adherence to policies and procedures.
• Conduct facility walkthroughs to monitor safety, cleanliness, and member satisfaction.
• Respond to emergencies or incidents and ensure proper documentation and follow-up.

Benefits

• Opportunities for professional development and advancement.
• Part-time team members working 20 hours or more per week earn sick and vacation time.
• 401K Incentive Savings Plan: After one full calendar year of service, team members who complete 1,000 hours of service within the team member’s anniversary calendar year or plan year are eligible to be covered by CA’s retirement plan.
• Free CA Fit & Play Membership.
• Employee discounts and much more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level