Manager of UX Research

iManage • Chicago, IL

105d • $150,000 - $200,000

About The Position

We are seeking a strategic and hands-on Manager of UX Research to lead our research practice and elevate the voice of the user across our enterprise platform. This role is ideal for a seasoned research leader who thrives at the intersection of business strategy, product innovation, and user-centered design. You will be responsible for building and scaling a high-impact UX research function that informs product direction, drives measurable business outcomes, and champions the needs of legal professionals and knowledge workers. You’ll work closely with executive leadership, product management, engineering, and design to ensure research is a strategic asset in decision-making.

Requirements

• 10+ years of experience in UX research, with at least 3 years in a leadership role.
• Proven success advocating for research within executive and engineering teams.
• Deep experience with both qualitative (e.g., interviews, usability testing) and quantitative (e.g., surveys, analytics) methods.
• Strong understanding of enterprise software and/or legal tech environments.
• Excellent communication, storytelling, and stakeholder management skills.
• Experience building research functions from the ground up or scaling existing teams.

Nice To Haves

• Familiarity with legal workflows, compliance, or document management systems.

Responsibilities

• Advocate for UX research at the executive level, influencing product and business strategy through compelling insights.
• Align research initiatives with business goals, product roadmaps, and customer success metrics.
• Define and evangelize a vision for research maturity across the organization.
• Design and execute mixed-method research (qualitative and quantitative) to uncover user needs, behaviors, and pain points.
• Establish scalable research processes, tools, and templates to support a growing team and cross-functional partners.
• Leverage the research repository and insight-sharing cadence that connects research to business outcomes.
• Facilitate workshops and storytelling sessions to socialize insights and drive alignment.
• Partner with product, design, engineering, and marketing to identify research opportunities and translate findings into actionable recommendations.
• Lead, mentor, and grow a team of UX researchers, while also being hands-on with high-impact studies.
• Track and communicate the impact of research on product decisions, customer satisfaction, and business KPIs.
• Develop frameworks to measure the ROI of UX research and its influence on product success.

Benefits

• Market competitive salary that is applied through a consistent process, equitable for all employees, and regularly reviewed based on industry data.
• Annual performance-based bonus.
• Comprehensive Health/Vision/Dental/Life Insurance.
• 401k Retirement Savings Plan with a company match up to 4%.
• Access to HealthJoy, a healthcare concierge service.
• Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Flexible time off policy.
• Multiple company wellness days and free access to the Healthy Minds app for mindfulness and meditation.
• Flexible working policy that supports a healthy balance between personal and professional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees