Manager of UCaaS Engineering - Telecom

AireSpring•Dallas, TX

12d•Remote

About The Position

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Requirements

Strong understanding of UCaaS technologies, including VoIP, SIP, cloud-based communication systems, and integration with other business systems.
Knowledge of network infrastructure, security protocols, and system integration.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills for collaborating with cross-functional teams and clients.
Ability to work independently and manage multiple projects in a fast-paced environment.
Excellent experience in Alianza Metaswitch CFS, EAS, Phone Provisioning Server, Translations, and Perimeta
Understanding of WAF technology and OrecX call recording.

Responsibilities

Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments.
Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms.
Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices.
Develop and maintain detailed documentation for UCaaS systems, configurations, and procedures.
Manage technical escalations and provide expert guidance to the engineering team in resolving complex issues.
Establish and monitor key performance metrics for UCaaS service delivery and improve service quality.
Coordinate with sales and customer support teams to ensure alignment and customer satisfaction.
Ensure compliance with SOC2 standards in all UCaaS operations, maintaining security, privacy, and data protection requirements.
Handle other duties as assigned by management