Manager of Transportation Processes - Bus Transportation

Massachusetts Bay Transportation Authority • Boston, MA

248d

About The Position

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. The Manager of Transportation Processes - Bus Transportation position will help Bus leadership team manage various initiatives focused on continuous improvement and modernizing Bus Operations. This position will develop and manage project lifecycles from planning, design, pilot, and delivery phases. The Manager will coordinate and execute a portfolio of projects across Bus areas, working within the department as well as external departmental stakeholders. The Manager of Transportation Processes - Bus Transportation will supervise analyst(s) with a similar focus. This position will maintain a focus on safety, service, and process improvement.

Requirements

• A Bachelor's degree from an accredited institution.
• Five (5) years of experience managing multiple, cross functional projects at a large organization.
• One (1) year supervisory/lead experience.
• Strong project management knowledge.
• Customer focused with excellent customer service and conflict resolution skills.
• Proven track record of collaboration, transparency, and problem-solving skills.
• Able to work independently.
• Excellent organizational, analytical, confidentiality, multi-tasking, time management, and interpersonal skills.
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate with technical and non-technical members of staff.
• Organized and detail-oriented with strong written and verbal communication skills including public speaking.
• Ability to develop and communicate risk assessments.
• Strong understanding of the contractual terms with service providers.
• Ability to make sound decisions in high-pressure situations.
• Advanced expertise in MS Word, Excel, and PowerPoint.
• Excellent communication, analytical, and presentation skills with the ability to obtain buy-in with key stakeholders at all levels of the organization.
• Demonstrated ability to think strategically and work in a team environment.
• The ability to effectively communicate with customers, employees, and vendors.
• Possess leadership skills and exhibit integrity while being a team player.
• Flexibility to modify scheduling and assignments based on agency requirements.
• Acute attention to detail, ensuring accuracy and quality in all deliverables while maintaining scope, schedule, and budget.
• Must possess a valid driver's license in accordance with MBTA policy.
• The ability to work effectively with a diverse workforce.
• Basic understanding of safe working principles.

Nice To Haves

• Experience in transit, transportation, or similar operating industrial environment.
• Consulting and project management experience.
• Experience with managing complex projects.

Responsibilities

• Monitor operations in the field, collecting data on operator performance, equipment usage, and conditions.
• Conduct audits and pre-trip inspections to collect data and assess adherence to protocols across bus garages and field locations.
• Support audits by gathering, compiling, and analyzing data from various sources, such as accident forms, operator feedback, and field inspections.
• Lead the development, execution, and promotion of operations initiatives and campaigns, such as videos, flyers, bulletins, and other communication materials.
• Develop metrics to track and improve the effectiveness of initiatives and campaigns.
• Design and manage programs that focus on process improvement, using data-driven insights.
• Lead recognition programs such as the safe driver awards to incentivize and reinforce responsible behaviors across the district.
• Participate in meetings, such as monthly garage meetings, Bus Accident Reduction Committee, and other committees.
• Generate regular reporting required to support recurring meetings.
• Own and manage projects assigned by senior management, ensuring alignment with organizational goals.
• Oversee the management and utilization of data-driven dashboards to track trends, incidents, and improvements.
• Conduct assessments to identify risks, trends, and areas for improvement, presenting findings to management along with actionable recommendations.

What This Job Offers

• Industry: Transit and Ground Passenger Transportation
• Education Level: Bachelor's degree