Manager of Transgender Gender Nonconforming Intersex (TGNCI) Programs

Openhouse • San Francisco, CA

23d • $71,000 - $74,000 • Hybrid

About The Position

Openhouse seeks a compassionate and community-centered Leader to manage a city-funded contract designed to support and uplift Transgender, Gender Nonconforming, and Intersex (TGNCI) older adults and adults with disabilities. The Manager of TGNCI Programs is a passionate advocate for Trans and Gender Nonconforming older adults seeking high quality aging services in San Francisco Bay Area. Our ideal candidate will oversee program development, daily program operations, staff supervision, outreach, program evaluation, contract compliance, and community engagement to ensure TGNCI community members have equitable access to affirming programs, services, resources and opportunities. The Manager will nurture a supportive, culturally responsive environment grounded in dignity, autonomy, and belonging. They will collaborate with internal teams, community partners, and government agencies to grow programming, uplift the voices of TGNCI individuals, and strengthen pathways to health, wellness and social connections. A successful candidate is a relationship-builder who can strengthen existing partnerships and proactively cultivate new collaborations to expand programming with skill-qualified facilitators. The leader brings a mix of people-centered leadership, program management experience, and a deep commitment to equity and justice. The leader is skilled at navigating group dynamics, addressing tender or sensitive issues that arise in participant groups, and using de-escalation practices grounded in respect and trauma-informed care. They will mentor staff in these same skills, fostering a supportive team culture rooted in empathy, equity, and professional growth. Due to the nature of the position, weekend and evening and some additional duties may be required.

Requirements

• Experience working with older LGBTQIA++ adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc.
• 2+ year's experience supervising or mentoring staff.
• 2+ years of experience in program management, community services, social services, or related leadership roles.
• Sensitivity to knowledge of the unique life experiences, challenges, and strengths of the communities supported by Openhouse’s mission.
• Strong interpersonal, communication, and relationship building skills.
• Experience facilitating groups (preferably older adults and/or TGNCI population) in settings such as community centers demonstrating ability to manage group energy, respond to changing needs and support participants with empathy
• Excellent interpersonal, communication, relationship building, and time management skills.?
• Proficient with Microsoft Office Suite of products (Word, Excel, Outlook) and the ability to quickly learn software programs, online databases and tools.
• Good critical thinking skills and the ability to prioritize multiple tasks.
• Fluency in spoken and written English.
• Full COVID vaccination required (or approved accommodation).
• Physical skills and ability to participate in event and program planning and execution, and ability to be independently mobile in the community.
• Must be available to attend and work occasional events outside of standard work hours, including:
• Occasional evening meetings and events
• Community events throughout the year
• Must be able to travel locally to meetings or offsite events.
• Must be able to operate a computer and other common office machinery such as a copier/printer up to eight hours/day daily.
• Must be able to work in a shared office space, with moderate levels of noise.

Nice To Haves

• Familiarity with de-escalation techniques and conflict–resolution strategies to resolve issues while maintaining the dignity of all involved.
• Community development/organizing skills are highly valued.?
• Experience working with Transgender, Gender non-conforming and Intersex older adults and adults with disabilities is highly valued.
• Experience managing city or government-funded contracts.
• Knowledge of San Francisco’s aging and disability resources preferred.
• Knowledge of and familiarity with client assessment, documentation and databases, and information and referrals appreciated.
• Proficiency in a second language is a plus.

Responsibilities

• Oversee all aspects of TGNCI programming to support person-centered, TGNCI culturally responsive programming to ensure a safer, inclusive and welcoming environment for TGNCI older adults and adults with disabilities in San Francisco Bay area.?
• Build and maintain strong relationships with key external partners to deliver high quality programming and services.?
• Recruit and support qualified facilitators to lead weekly support groups, workshops, and activities for TGNCI older adults and adults with disabilities in a manner that promotes mutual respect and emotional safety.
• Fostering and demonstrating inclusivity, in both dialogue and action that aligns with Openhouse’s mission.
• Manage team logistics, as needed, for the weekly Trans Resilience Support Group, biweekly 50+ & Fabulous Trans Support Group, TGI Emotional Support Group, Monthly Sunday Celebration Lunch and Karaoke, regular TGI outings, and other TGI-specific programming at Openhouse and offsite.
• Develop, implement and evaluate programming that is community-informed, affirming, and accessible
• Oversee the TGNCI Advisory Board for meetings and program celebration events.
• Other duties as assigned.
• Ensure staff carry out regular wellness calls to the TGNCI community roster and take effective action to provide needed emotional, social, and practical support.
• Guide staff to engage TGNCI seniors in Openhouse mission through education, information about programs and services and community-building opportunities.?
• Oversee referral pathways ensuring proper level of support to TGNCI seniors and adults with disabilities, including addressing barriers to future engagement and service connection, with short-term practical support, and referrals to longer term support services when available.?
• Ensure staff support community engagement activities and Openhouse services as needed.?
• Work with staff to advocate and refer community members to TGNCI Community Case manager and/or Openhouse Resource and referral navigator for service providers such as rent relief, food bank, support services/case management, etc.?
• Support staff in referring interested community members to collaborative partner TGNCI older adult programs: SFCHC, TGIJP, and Shanti-PAWS programs
• Providing and eliciting community member feedback about Openhouse programs and partnership programs and helping continue to make improvements in program delivery and services overtime.
• Other duties as assigned.
• Manage city-funded TGNCI Older Adults & Adults with Disabilities program, ensuring full alignment with grant and contract requirements.
• Ensure Openhouse participants are accurately registered and enrolled into internal and external city databases and in compliance with Department of Disability & Aging Services requirements.
• Maintain accurate, confidential participants' records and ensure timely reporting and documentation.
• Ensure program evaluations and Consumer Satisfaction surveys are completed twice per year with participants and volunteers to maintain high quality programming tailored to program outcomes.
• Ensure data collection using internal databases (Neon One) and external reporting systems (GetCare).

Benefits

• Openhouse offers a dynamic, vibrant, collaborative, and supportive work environment.
• All eligible employees may participate in insurance benefits upon first of the month following 30 days after date of hire – full-time employees are eligible for health insurance, while full- and part-time employees are eligible for dental, vision, and LTD insurance.
• Openhouse also offers a wide range of additional benefits to employees including, but not limited to: EAP, paid vacation time off, 14 paid holidays, 401(k) with employer match (available after first year of consecutive employment), commuter benefit, legal name and gender change cost reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed