Manager of Training and Quality Assurance (Claims Contact Center)
Portfolio&Co•Farmers Branch, TX
397d•$80,000 - $100,000
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About The Position
The Manager of Training and Quality Assurance will oversee the Training and Quality Assurance processes for associates in the contact center. This role involves managing personnel, updating processes, monitoring training frequency, and leading the development of customized training programs. The manager will also be responsible for operational reporting, budgeting, and ensuring sufficient staffing to meet training and monitoring obligations.
