Manager of Training and Development

360care•Louisville, KY

4d•Remote

About The Position

The Manager of Training & Development is responsible for designing, implementing, and continuously improving a comprehensive training strategy for Citizens Security Life Insurance Company. This role leads the development of structured onboarding programs, department-specific curriculum, and role-based learning pathways to drive operational excellence, compliance adherence, and employee performance. The position partners cross-functionally with Insurance Sales, Operations, Collections, Call Center and Customer Service to ensure training aligns with business objectives, regulatory requirements, and service standards.

Requirements

Bachelor’s degree in Human Resources, Organizational Development, Education, Business Administration, or related field.
5–8+ years of experience in training, instructional design, or organizational development.
Experience within insurance, financial services, healthcare administration, or regulated environments strongly preferred.
Demonstrated experience building onboarding and structured departmental training programs from the ground up.
Strong instructional design capabilities (ADDIE or comparable methodology).
Excellent facilitation and presentation skills.
Project management and cross-functional collaboration skills.
Ability to translate complex operational processes into practical training materials.
Strong analytical skills with ability to measure training effectiveness.
Reduction in time-to-productivity for new hires Increased employee proficiency and quality scores Reduction in operational errors or rework Positive employee engagement and onboarding feedback scores
Excellent interpersonal, oral, and written communication skills.
Must be detail oriented and self-motivated.
Excellent customer service skills.
Anticipate needs in a proactive manner to increase satisfaction.
Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

Nice To Haves

Experience within insurance, financial services, healthcare administration, or regulated environments strongly preferred.

Responsibilities

Training Strategy & Program Leadership Develop and execute a company-wide training and development strategy aligned with organizational goals.
Establish standardized onboarding programs for all new hires, including corporate orientation and department-specific tracks.
Design structured learning paths for key leadership roles.
Implement measurable KPIs to evaluate training effectiveness and ROI.
Curriculum Development Design and maintain comprehensive training curriculum, including: Instructor-led training (ILT) eLearning modules SOP-based training guides Job aids and workflow documentation Knowledge repositories Translate operational processes and regulatory requirements into practical, role-based training materials.
Ensure content reflects insurance-specific compliance standards and internal controls.
Department-Specific Role Training Conduct needs assessments with department leaders to identify skill gaps and competency requirements.
Build structured certification or proficiency pathways by role.
Support cross-training initiatives to improve workforce flexibility and scalability.
Onboarding & Performance Integration Develop a 30-60-90 day onboarding framework with defined milestones and measurable competency benchmarks.
Partner with managers to integrate training into performance management processes.
Create leadership development modules for supervisors and emerging leaders.
Compliance & Regulatory Alignment Coordinate with Compliance & HR to ensure required regulatory training is current and documented.
Ensure adherence to insurance industry best practices and state/federal requirements.
Learning Systems & Technology Implement and manage a Learning Management System (LMS) or equivalent tracking system.
Leverage automation, digital tools, and knowledge management systems to scale training delivery.
Utilize data analytics to assess engagement, retention, and performance improvement.
Continuous Improvement Evaluate training programs through feedback, performance metrics, and operational results.
Update curriculum to reflect process improvements, system changes, and strategic initiatives.
Foster a culture of continuous learning across the organization.
Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities.
Any interruptions in service should be immediately reported to your manager.
Reacts positively to change and performs other duties as assigned.