Manager of Terminal Operations

Keolis America • Boston, MA

14d • $100,000 - $120,000

About The Position

Driven by Purpose. Powered by People. At Keolis , a leader in public transportation and proudly headquartered in Boston, our mission — We Imagine, We Care, We Commit — is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance. You’ll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance. To help secure your financial future, we also provide a 401(k)-retirement plan with a company match. At Keolis, you're not just building a career — your part of something bigger. Manager of Terminal Operations Salary Range: $100,000-120,000 annually Note: We are looking for 1 Manager of Terminal Operations - North Side and 1 Manager of Terminal Operations - South Side

Requirements

• Must have Bachelor’s degree in Transportation or related field or equivalent combination of work experience, training, and/or education.
• Must have a thorough knowledge of and compliance with all safety and operating rules, including CFR Part 240, CFR 242, and CFR Part 217.
• Possess a minimum of 5 years of experience working in the Transportation/Operating department
• Must be qualified NORAC Operating Rules and Safety Rules .
• Must have an understanding and the application of the Hours of Service Law (HOS).
• Must have thorough knowledge of CBA rules and calling procedures for Train and Engine Service employees.
• Must have excellent oral and written skills.
• Ability to work cross functionally with other departments.
• Ability to work in a 24/7 environment including 1st, 2nd, and 3rd shifts, weekends, and holidays.

Nice To Haves

• Prior Railroad experience preferred.
• Preferred candidate to be qualified on physical characteristics of the division assigned.

Responsibilities

• Responsible for the direct day-to-day supervision of the train service in and out of North or South Station.
• Management equipment cycles and staffing assignments of T&E crews to ensure both service and contractual requirements.
• Liaise with mechanical department to ensure proposer maintenance and service of the Commuter Rolling Stock.
• Coordinate train movements and service disruptions plans with the Network Operation Centers.
• Responsible to confirm that employees under direct supervision are fit for duty and fully qualified in the performance of their duties and operate in a safe and efficient manner.
• Must demonstrate the ability to work in a team environment with other Keolis Departments.
• Responsible to ensure that employees are required to wear the prescribed personal protective equipment and uniforms.
• Responsible to ensure that employees deal with customers in a courteous and respectful manner.
• Provide field supervision, in conjunction with other management, to insure the least possible adverse effect to the travelling public in the event of unusual conditions that will affect train movement.
• Administer collective bargaining agreements as required through regular job performance.
• Investigate Accidents/Incidents and prepare required reports.
• Investigate customer comments, implement corrective action when warranted.
• Other duties as assigned.

Benefits

• medical, dental, and vision coverage
• life and disability insurance
• hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance
• 401(k)-retirement plan with a company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager