Manager of Strategic Client Alignment

Integrated Home•Miramar, FL

About The Position

The Manager of Client Alignment is a strategic leadership role responsible for helping to manage Integrated Home Care Services’ (IHCS) key health plan relationships and ensuring the successful delivery of our services, including Home Health, PDN, LTSS, and DME. This individual will support the execution of IHCS’s Client Success strategy by driving operational excellence, overseeing complex client implementations, and ensuring projects are delivered on time, within scope and budget. The Manager will collaborate cross-functionally to align internal operations with client needs, foster long-term partnerships, and deliver measurable business outcomes. Success in this role requires a deep understanding of Medicaid and Medicare programs, EVV, HIE platforms, and a strong track record of leading high-performing teams in a fast-paced, regulated healthcare environment. Join our team as we strive for excellence through teamwork, where our patients are #1! IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

A deep understanding of Medicaid and Medicare programs
EVV
HIE platforms
A strong track record of leading high-performing teams in a fast-paced, regulated healthcare environment

Responsibilities

Strategic Relationship Management Serve as liaison between the client and IHCS internal stakeholders to establish and maintain strong, collaborative partnerships to support client satisfaction and retention. Facilitate in the development of quarterly business reviews and client-specific strategic alignment plans.
Performance & Compliance Oversight Work with the Director /Sr Director to ensure IHCS services are delivered in accordance with client expectations, contract terms, and applicable regulatory guidelines. Partner with IHCS internal stakeholders to track KPIs, SLAs, and resolve performance issues.
Cross-Functional Leadership Collaborate with internal teams (Clinical Operations, IT, Finance, and Provider Relations) to support client initiatives. Support the onboarding of new client plans and product lines, including PDN, LTSS, and home infusion.
Reporting & Analytics Analyze claims, authorization trends, utilization patterns, and member outcomes to identify improvement opportunities. Work with Medical economics to provide the Director /Sr Director data-driven recommendations to enhance performance and satisfaction.
Project Management Work with the Director /Sr Director on special initiatives and pilots, ensuring successful implementation and outcome measurement. Facilitate in change management and communication strategies internally and externally.