Manager of Staff Development

Southwoods Health • Boardman, OH

25d

About The Position

Southwoods Health is seeking a Manager of Staff Development to lead our multidisciplinary staff development team, including Onboarding Specialists, Clinical Education Coordinators, Clinical Application Coordinators, and Revenue Cycle Education Coordinators. This role utilizes a transformational approach to planning, implementing, and evaluating educational programs, curricula, and training materials that support clinical and non-clinical staff across the organization. The Manager ensures that staff competencies meet regulatory requirements and strategic goals while ensuring new employees are well-prepared to transition into independent practice. The Staff Development Manager leads initiatives that promote continuous learning, patient safety, high-quality care, and professional growth.

Requirements

• Registered Nurse (RN) with an active license in the State of Ohio.
• Bachelor or Master of Science in Nursing (BSN or MSN).
• BLS through the AHA required; ACLS preferred.
• Proven background or related experience in education or staff development.

Responsibilities

• Oversees curricula, presentations, training materials, and schedules for all newly hired staff during hospital orientation.
• Supports the Medical Assistant (MA) training program, annual education, and skills days.
• Supports Education Coordinators with all patient education programs, including but not limited to the Southwoods Joint Academy and community outreach opportunities.
• Oversees American Heart Association (AHA) programs; supports clinical educators and ensures all classes are appropriately staffed with trainers.
• Directs the development and updating of all hospital competencies and orientation checklists.
• Collaborates with clinical leadership to identify educational opportunities and delegates implementation to appropriate staff across hospital and provider locations.
• Supports and schedules workflow assessments for all onboarding events, including new providers/locations and existing provider location changes.
• Translates feedback from workflow assessments to EMR and operational leadership; delegates and oversees onsite training.
• Supports the Onboarding Specialist regarding quality incentive opportunities; shares ongoing results to identify areas for further education.
• Ensures all processes at responsible physician practices maintain compliance with regulatory agencies (e.g., OSHA, ODH, CMS, BOP, TJC).
• Leads Application Education Coordinators during new office and location "go-lives."
• Supports education and curricula for all applications, including but not limited to Meditech, Dragon, DrFirst, and Experian; coordinates testing as necessary.
• Oversees EPCS enrollment.
• Oversees all training related to the revenue cycle, including Patient Financial Services and Patient Access.
• Assists with curriculum development for insurance training, payer policies, and payer portals.
• Develops and oversees revenue cycle continuing education and certification programs.
• Assists and supports all staff in meeting continuing education requirements relative to their fields.
• Supports staff in pursuing required or recommended professional certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager