Manager of Specialty Programs & Projects

Big Brother Big Sister of Greater Los Angeles•Los Angeles, CA

8d•Hybrid

About The Position

POSITION OVERVIEW: Reporting to the Senior Director of Programs, the Manager of Specialty Programs & Projects (MSPP) will oversee the planning and execution of all aspects of the College Preparation, Access and Completion (CPAC) program and special projects that support all programs at BBBSLA. They will provide support for the development, implementation, and delivery of BBBSLA's Specialty Programs, as well as strategic oversight on the program management team. This role will support the development of strategic partnerships to build and deliver program outcomes and goals. The MSPP will provide supervision to the team who is providing direct case management to their caseloads. Finally, this role is responsible for leading and managing projects that are unique, complex, or strategically important to the Programs team. This is a full-time, benefits eligible, hybrid work position with a mix of virtual and in-office work. The position also requires travel for face-to-face meetings with corporate and school partners. ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES: The essential job activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Program Delivery Manage and oversee all aspects of the College PAC (Preparation, Access, Completion) program and additional Specialty Programs, as assigned, in collaboration with BBBSLA leadership and program team members Manage the development of strategies that help sustain mentees, mentors and parents' involvement with BBBSLA in their Specialty Programs. Act as liaison with program partners and the BBBS National office for program activities. Ensure the successful recruitment and onboarding of match participants, working in conjunction with CPAC Coordinators annually. Responsible for maintaining Specialty Programs data systems reflecting goals, completions, and overall progress. Evaluate and analyze program outcomes to improve model and service delivery. Oversee the creation of a library with support services in areas of career exploration, academic support, personal guidance, life skills and professional development executed by Program Coordinators. Ensure high-level proficiency and good judgment in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Collaborate with the Marketing Manager on all media and entertainment opportunities, and video or other story telling opportunities for Specialty Programs. Share with development and/or marketing staff any potential partnership relationships as discovered through mentors, parents' employers and affiliations. Steward and cultivate strategic partnerships to bring in outside resources to deliver workshops, activities, tours, and other sessions for program enhancements, as well as program funding Steward and cultivate strategic partnerships with colleges and universities, community colleges, trade schools, and high schools Oversee the design and delivery of College PAC's Launch Day event focused on preparing mentees at different stages of their academic experience, along with their mentors and parents, to be prepared for college access and completion during the summer. Oversee and administrate the distribution of scholarships, internships, resources and enrichment opportunities for mentees in Specialty Programs. Manage WIE alumnae scholarship funds in collaboration with BBBSLA leadership and CPAC staff to ensure all obligations are met. Identify and promote re-engagement of mentors and mentees as Bigs, board members, donors and in other volunteer capacities. In collaboration with the Sr. Director of Programs, enhance impact driven data tracking and evaluation. This includes tools needed to measure outcomes in reports for grants (monthly reports, data tracking, surveys etc.) Partner with team members across programs to ensure programmatic and government grant outcomes are monitored and met. Participate in all Agency staff and team meetings. Perform other duties as assigned by agency leaders. Management and Supervision Ensure proper management & training so program deliverables are met effectively and efficiently. Provide coaching and training to ensure that the Specialty Programs' team members demonstrate the ability to apply social work competencies of strength-based and culturally competent assessment, planning, referral and linkage - and crisis intervention to ensure that potential problems and barriers are identified and addressed as early as possible. Oversee and improve strategic interventions to identify and strengthen match relationships that require crisis intervention as well as challenging areas of the program. Manage system ensuring performance measures and metrics, match length and that mentor, mentee and family satisfaction are met. Ensure that PTO, expense reimbursements, timesheets and mileage of Specialty Programs' team members are completed in a timely manner. Manage and continuously train Specialty Programs team so that they know to assess individual needs for each mentee, mentor and family, to assure a positive development experience for the youth and successful and satisfying experience for the volunteer. Ensure that through scheduled in-person and telephone contact, Specialty Programs' team members ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled, and that potential problems and barriers are identified and addressed as early as possible. Promptly notify supervisor regarding concerns, which may negatively influence the match. Develop and implement processes to ensure timely completion of grant deliverables, budgets, reports and administrative tasks. Quality Assurance & Training In collaboration with Senior Program Director and other team members, assist team in the development and facilitation of professional development trainings for staff and topic specific training for mentors, mentees and families. Apply the BBBSA Quality Assurance process to appropriate percentage of matches per quarter. Specialty Projects Responsible for overseeing and managing a variety of important initiatives and projects across programs. Identify project goals, objectives, and Key Performance Indicators (KPIs) in collaboration with Sr. Director of Programs and other team members. Support the establishment of new programs and partnerships in collaboration with Sr. Director of Programs and other team members The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Requirements

Bachelor's Degree required.
Master's Degree preferred. (MSW, MFT, or social service field)
Minimum of three-five years supervisory experience in social services setting.
Possess working knowledge of local children's social support services and national/local reporting protocol or child abuse/child safety issues.
Must be able to develop/maintain effective partnerships/relationships with community constituents, corporate executives, non-profit groups, private individuals, and BBBSLA employees.
Strong project management skills including planning, executing, and successfully completing projects within allotted timeline and budget.
Strategic planning and program implementation.
Clinical assessment and case management experience.
Analysis and decision making.
Planning, organizing and creativity.
Team management, customer service, action-oriented and excellent communication.
Research, presentation and computer literacy skills.
Possess assessment and relationship development experience with children and adults.
Excellent time management and organization skills to coordinate a high level of activity
Computer literacy with Microsoft Office programs
Demonstrates a strong commitment to meeting the expectations and requirements of schools, mentees, staff, volunteers, children, parents, and agency corporate and community partners.
Prioritizes building and maintaining effective relationships with these stakeholders, gaining their trust and respect.
Views the role as adding value to the experiences of constituents, fostering parental support, and promoting diversity and inclusivity.
Exhibits a high degree of flexibility and adaptability in all interactions.
Practices attentive and active listening, ensuring a deep understanding of others' perspectives and needs.
Has the patience to hear people out and can accurately restate opinions, even in disagreement.
Vigilant in recognizing and addressing child safety issues, demonstrating a proactive approach to problem identification and resolution.
Relates well to a diverse range of individuals, building appropriate rapport and fostering constructive and effective relationships.
Uses diplomacy and tact to navigate and diffuse difficult situations comfortably.
Demonstrates an ability to mediate conflicts and create mutual understanding, ensuring a harmonious and supportive environment.
Is approachable and easy to talk to, making extra efforts to put others at ease.
Exhibits warmth, patience, and sensitivity to the needs and interests of others, building strong rapport and trust.
Efficiently manages time and resources, focusing on what is most important.
Quickly identifies critical priorities and sets aside less important tasks, eliminating roadblocks and maintaining focus on achieving key objectives.
Demonstrates the ability to sense what will help or hinder goal accomplishment and takes appropriate action.
Exhibits a strong willingness and ability to pursue goals with dedication and pride in accomplishments.
Takes proactive actions to achieve and exceed goals, demonstrating a high level of motivation and perseverance.
Is driven by achieving results and can be relied upon to meet and exceed goals successfully.
Focuses on the bottom line, setting clear objectives and measures, monitoring progress, and pushing for continuous improvement and success.
Effectively marshals resources to accomplish goals, orchestrating multiple activities simultaneously.
Uses resources efficiently and identifies incomplete or informal information promptly to address any issues.
Demonstrates strong organizational skills to manage complex tasks and projects.
Deeply committed to fostering a safe, equitable, and inclusive environment where diversity is celebrated, and justice is ensured for all.
This commitment extends beyond internal operations to include alumni, matches, parents/guardians, community partners, and the broader community.
Actively promotes and supports JEDI principles in all aspects of the role.

Nice To Haves

Master's Degree preferred. (MSW, MFT, or social service field)

Responsibilities

Manage and oversee all aspects of the College PAC (Preparation, Access, Completion) program and additional Specialty Programs, as assigned, in collaboration with BBBSLA leadership and program team members
Manage the development of strategies that help sustain mentees, mentors and parents' involvement with BBBSLA in their Specialty Programs.
Act as liaison with program partners and the BBBS National office for program activities.
Ensure the successful recruitment and onboarding of match participants, working in conjunction with CPAC Coordinators annually.
Responsible for maintaining Specialty Programs data systems reflecting goals, completions, and overall progress.
Evaluate and analyze program outcomes to improve model and service delivery.
Oversee the creation of a library with support services in areas of career exploration, academic support, personal guidance, life skills and professional development executed by Program Coordinators.
Ensure high-level proficiency and good judgment in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
Collaborate with the Marketing Manager on all media and entertainment opportunities, and video or other story telling opportunities for Specialty Programs.
Share with development and/or marketing staff any potential partnership relationships as discovered through mentors, parents' employers and affiliations.
Steward and cultivate strategic partnerships to bring in outside resources to deliver workshops, activities, tours, and other sessions for program enhancements, as well as program funding
Steward and cultivate strategic partnerships with colleges and universities, community colleges, trade schools, and high schools
Oversee the design and delivery of College PAC's Launch Day event focused on preparing mentees at different stages of their academic experience, along with their mentors and parents, to be prepared for college access and completion during the summer.
Oversee and administrate the distribution of scholarships, internships, resources and enrichment opportunities for mentees in Specialty Programs.
Manage WIE alumnae scholarship funds in collaboration with BBBSLA leadership and CPAC staff to ensure all obligations are met.
Identify and promote re-engagement of mentors and mentees as Bigs, board members, donors and in other volunteer capacities.
In collaboration with the Sr. Director of Programs, enhance impact driven data tracking and evaluation. This includes tools needed to measure outcomes in reports for grants (monthly reports, data tracking, surveys etc.)
Partner with team members across programs to ensure programmatic and government grant outcomes are monitored and met.
Participate in all Agency staff and team meetings.
Perform other duties as assigned by agency leaders.
Ensure proper management & training so program deliverables are met effectively and efficiently.
Provide coaching and training to ensure that the Specialty Programs' team members demonstrate the ability to apply social work competencies of strength-based and culturally competent assessment, planning, referral and linkage - and crisis intervention to ensure that potential problems and barriers are identified and addressed as early as possible.
Oversee and improve strategic interventions to identify and strengthen match relationships that require crisis intervention as well as challenging areas of the program.
Manage system ensuring performance measures and metrics, match length and that mentor, mentee and family satisfaction are met.
Ensure that PTO, expense reimbursements, timesheets and mileage of Specialty Programs' team members are completed in a timely manner.
Manage and continuously train Specialty Programs team so that they know to assess individual needs for each mentee, mentor and family, to assure a positive development experience for the youth and successful and satisfying experience for the volunteer.
Ensure that through scheduled in-person and telephone contact, Specialty Programs' team members ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled, and that potential problems and barriers are identified and addressed as early as possible.
Promptly notify supervisor regarding concerns, which may negatively influence the match.
Develop and implement processes to ensure timely completion of grant deliverables, budgets, reports and administrative tasks.
In collaboration with Senior Program Director and other team members, assist team in the development and facilitation of professional development trainings for staff and topic specific training for mentors, mentees and families.
Apply the BBBSA Quality Assurance process to appropriate percentage of matches per quarter.
Responsible for overseeing and managing a variety of important initiatives and projects across programs.
Identify project goals, objectives, and Key Performance Indicators (KPIs) in collaboration with Sr. Director of Programs and other team members.
Support the establishment of new programs and partnerships in collaboration with Sr. Director of Programs and other team members