Manager of Software Quality Assurance
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About The Position
CLA is currently seeking a Manager of Software Quality. This role is pivotal in developing, establishing, and enforcing quality, release, process, and architecture standards for the information technology services within the organization. The Manager of Software Quality will oversee the Quality, Release, and Application Architecture functions, directing research and development in support of business cases, proposed projects, and system requirements throughout the software development lifecycle. This position requires applying proven analytical and problem-solving skills to validate IT processes and ensure thorough testing, maximizing the benefits of business investments in IT initiatives. In this role, you will provide leadership and guidance to the quality engineering team, overseeing test planning, execution, automation, and continuous improvement initiatives. You will manage a team of onshore and offshore QA leads, automation engineers, and manual testers. A significant part of your responsibilities will include driving automation efforts for API, Web, and mobile testing, integrating automated tests into CI/CD pipelines, and ensuring efficient and reliable testing processes throughout the Agile SDLC. You will own the planning, execution, and reporting of all testing activities for the digital enablement value stream, tracking key quality metrics to determine release readiness, quality test coverage, and defect rates, while providing regular reports and insights to stakeholders. Additionally, you will identify areas for process improvement, automation opportunities, and efficiency gains in quality practices, driving initiatives to enhance overall testing effectiveness and efficiency. Collaboration with Development, DevOps, Product Management, and senior leadership will be essential to prioritize testing efforts and align quality goals. As a leader, you will champion learning, growth, engagement, and continuous improvement for yourself and others in the organization.
