Manager of Site Operations

FOCUS Broadband-posted about 11 hours ago
Full-time • Manager
Edenton, NC
101-250 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

FOCUS Broadband is seeking a Manager of Site Operations who will manage overall operations and be responsible for the effective and successful management of labor, productivity, quality control, and safety measures established by FOCUS Broadband within Chowan and Perquimans counties. The Manager of Site Operations will serve as FOCUS Broadband’s representative to ensure all internal and external teams follow our policies, procedures, and safety specifications. This opportunity will require a leader to have a visibly engaged leadership style that empowers leadership and effectively guides team members for continuous improvement. As the selected FOCUS Broadband representative, you will ensure that the quality of FOCUS Broadband’s products and services meets or exceeds the communities’ expectations and report information directly back to the leadership at Headquarters.

  • Oversee the daily operations of the organization and the work of employees.
  • Responsible for the management of safety compliance
  • Manage schedules, and coordinate resources to meet the needs of installations, repairs, and sales.
  • Conduct installation/repair as needed.
  • Local community liaison represents FOCUS Broadband by attending meetings such as Rotary and/or Chamber of Commerce
  • Develop relationships with customers to ensure they are satisfied with the service they are receiving.
  • Sets a high standard for personal and leadership professionalism.
  • Outstanding negotiation and communication skills
  • Partners with HR in all employee relation activities, including recruiting, selection, coaching, disciplinary steps, and termination.
  • Available as a resource and mentor to team members.
  • Responsible for overall operational performance and quality outcomes, including client satisfaction.
  • Coordinating the use of warehouse operations, trucks, and other equipment used to store or deliver goods.
  • Monitor inventory control initiatives daily, weekly, and period-end cycles.
  • Monitoring inventory levels and arranging shipments of goods based on demand or sales trends.
  • Evaluate local businesses for opportunities to provide communication services.
  • Supervising a team to ensure timely completion of work and adherence to policies and procedures, identifying all necessary resources required and identifying potential barriers.
  • Providing weekly supervision through weekly calls and on-site observation.
  • Build strong relationships with local contractors.
  • Oversee and inspect the safety of work performed by employee contractors.
  • Ensuring sufficient communication of information between all levels of the organization and the implementation of strategies.
  • Providing oversight, guidance, and completion of all location complaints and investigations related to staff and clients regarding operational procedures.
  • Working on management succession planning of the organization and ensuring that capable management is in place to handle the work efficiently.
  • Directly supervising staff in organizational development and training.
  • Collaborates with all departments to ensure alignment and smooth execution of organizational goals.
  • Responsible for developing and managing department budgets, ensuring financial goals are met while controlling operational costs.
  • Ensure customer satisfaction through regular surveys and feedback mechanisms, aiming for a customer satisfaction rating of 90% or higher.
  • Meet or exceed established performance goals for operational efficiency, including timely project completion, resource allocation, and inventory management.
  • Utilize industry-specific software (e.g., CRM systems, inventory management tools) to optimize workflows and enhance operational performance.
  • Stay up to date with new technologies and innovations in broadband services and operational management.
  • Handles crisis situations and resolves operational issues efficiently, ensuring minimal disruption to service delivery.
  • Ensures the organization adheres to all local, state, and federal regulations, with particular attention to broadband-specific compliance standards.
  • Participates in strategic planning to identify opportunities for innovation and service improvement, ensuring FOCUS Broadband stays competitive in a fast-evolving market.
  • Supervise and provide leadership to the Chowan/Perquimans team.
  • Foster effective working relationships with staff, contractors, and vendors.
  • Demonstrate strong managerial and supervisory skills to guide the team’s success.
  • Communicate clearly and effectively with individuals from diverse backgrounds.
  • Exhibit strong communication and interpersonal skills to support team collaboration and success.
  • Other duties and responsibilities as assigned by Director of Operation Services
  • Bachelor’s degree preferred or an equivalent combination of education and telecommunications experience.
  • Minimum of 1 year hands-on experience installing fiber-optic services.
  • Minimum of 1 year experience managing people or teams preferred.
  • Must maintain a clean driving record and valid license.
  • Must be able to move and/or lift up to 50 lbs. unassisted.
  • Strong PC skills, especially in Microsoft Office, Microsoft Dynamics 365, Zubie, and ESRI programs.
  • Experience with business functions such as Human Resources, Finance, Marketing, Sales, etc.
  • Demonstrable competency in strategic planning and business development
  • Experience with building effective teams, hiring, evaluating, and dismissing.
  • Certifications required or ability to achieve within 12 months: OSHA 10, Work Zone Safety, CPR/First Aid, Forklift/Backhoe certification, CDL.
  • Forklift & backhoe experience preferred.
  • Competitive Salaries
  • 401k company contributed plus tiered match
  • Employer-paid premiums for Medical, Dental, and Vision coverage for employees
  • Employer-paid Short-Term and Long-term Disability coverage.
  • Employer-paid AD&D (Accidental Death & Dismemberment) and Term-life.
  • On-Site Clinic: available Monday-Friday
  • Wellness Bonus Program - including Gym Reimbursement
  • Tuition Reimbursement
  • Generous PTO & Paid Holidays
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Operations Manager Resume Examples
•
Operations Manager Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service