Manager of Service Planning

Hampton Roads Transit • Norfolk, VA

76d

About The Position

The Manager of Service Planning, under the general guidance of the Director, assists the Director in the overall management and administration of the Planning Division. The Manager is responsible for the development of transit service including strategic/long range planning, short-range planning, service and cost analysis, and regional coordination; develops, recommends, and implements service plans and programs reflecting the goals and objectives of the agency. This is a senior managerial/professional position of substantial responsibility and accountability.

Requirements

• Comprehensive knowledge of the principles and practices of multi-modal transportation planning.
• Knowledge of the regulatory requirements and practices of federal, state, and local governments regarding transit planning and funding.
• Knowledge of land use planning as it relates to transit.
• Skilled in management, including matrix management.
• Ability to communicate effectively, both orally and in writing.
• Ability to train, supervise and evaluate the work of subordinates.
• Must possess a thorough understanding of public relations and customer service.
• Possess the capacity to learn HASTUS, the agency's computerized Scheduling program.

Nice To Haves

• Experience in public transit agency is highly preferred.

Responsibilities

• Aid the director in planning, coordination, and implementation of transit services and programs.
• Monitor regional planning activities within the HRT member jurisdictions.
• Work closely with City staff members to establish HRT as an integral part of urban development and land use decisions.
• Coordinate development of transit services that benefit the cities and the entire region.
• Support the effort of others in coordinating with local governments the long-term service development for all transit modes.
• Plan and coordinate work programs of the Service Planning division.
• Establish and monitor controls to evaluate section performance.
• Supervise the work of the professional planners, Service Quality Specialist, Transit Graphic Technician and Bus Stop Coordinator.
• Conduct performance reviews and mentor professional development of staff.
• Develop and implement standard operating procedures for the Service Planning department.
• Develop and monitor the analysis of passenger ridership and other statistics.
• Evaluate the performance of transit service and the demand for public transit on an ongoing basis.
• Oversee and evaluate service implementation.
• Manage the agency's 10-year Strategic Plan as required by state law.
• Act as Project Manager for Service implementation and Board Changes.
• Ensure compliance with all applicable federal regulations, local, state, and regional transportation policies.
• Assist the Director in preparing the agency annual Transportation Service Plan (TSP).
• Participate in the service planning activities for transit facilities.
• Assist in the development and tracking of measures of performance for existing transit services.
• Supervise and evaluate professional, technical, and administrative staff.
• Propose, direct, and investigate new service proposals and existing service adjustments.
• Ensure HRT compliance with all applicable policies, rules, regulations, and laws.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.

Benefits

• Equal Opportunity Employer, including disabled and veterans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Transit and Ground Passenger Transportation
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees